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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your visit
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Daily temperature and symptom checks for staff
  • Socially distanced dining tables
  • Staff required to regularly wash hands
  • Tables disinfected between guests
Read more
Updated 16/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 16/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

Ratings and reviews

Travellers' Choice
RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
American, Bar
Special Diets
Vegetarian Friendly, Vegan Options
Meals
Lunch, Dinner, After-hours
View all details
meals, features, about
Reviews (1,162)
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1,040 results
Traveller rating
353
410
170
61
46
Traveller type
Time of year
LanguageEnglish
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Traveller rating
353
410
170
61
46
Show reviews that mention
All reviews burger live band hrc penang rocking hardrock
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Reviewed 2 weeks ago

The food was amazing delicious and we arrive at cafe late but the staff manage to get us table. The manager Thane was friendly and good, even allow us to celebrate birthday after the closing time and the staff Td is very helpful. wonderful experience...and will come again.More

Date of visit: November 2021
Helpful?
Hard Rock Cafe Penang, Assistant Sales & Marketing Manager at Hard Rock Cafe, responded to this reviewResponded 2 weeks ago

Hey m0hammadshakirs! Thanks for the 5 stars and the compliments on Thanen and TD's level of service. They'll be stoked to know that their efforts were well appreciated. We look forward to celebrating many more milestones with all of you. Stay frosty! 🤘

Reviewed 29 March 2021

Nice ambient place to have your lunch or dinner. Food here is good. Price wise, maybe a bit expensive. But this is Hard Rock....More

Date of visit: March 2021
Helpful?
Prakash Muthiah, Manager at Hard Rock Cafe, responded to this reviewResponded 30 March 2021

Hi thank you for the awesome review and sharing your great experiences. We are thrilled to read your 5 star review and we are so glad that you have enjoyed our food. We hope you will visit us again the next time you visit Penang....More

Reviewed 7 January 2021

I had chicken wings and a cocktail. Wings were very tasty and drink good. A little bit pricey, but the service was great. The table was sanitized and the whole place seemed really clean.

Date of visit: January 2021
Helpful?
Prakash Muthiah, Manager at Hard Rock Cafe, responded to this reviewResponded 13 January 2021

Thank you so much for visiting Hard Rock Cafe Penang and for sharing your wonderful experience. I'm glad that you have enjoyed your time with us. I look forward to seeing all of you again soon. Keep rocking!

Reviewed 5 January 2021 via mobile

they lace of course clean as a star they have. their staff very friendly and very polite . i order classic nachos and it the best nachos i ever had!!! fish and chip also. the fish very fresh . and i order beff black papper...it came with white rice. it taste really good.. the enviroment so noce if u bring a baby. rhe sound not too loud and so prefer if u came with frinds. so overall all is good!!!!!!❤❤❤❤More

Date of visit: January 2021
Helpful?1  
Prakash Muthiah, Manager at Hard Rock Cafe, responded to this reviewResponded 13 January 2021

I am glad you enjoyed the food and service that you experienced during your visit. I will make sure that I pass your comments to my team in the Cafe and I am very much sure they will be very pleased to hear about your...More

Reviewed 16 December 2020 via mobile

Everytime I say at Hard Rock Hotel, I'll spend the first night at Hard Rock Cafe. Food here is still great. I really like the burgers they serve here, its really good. Environment is great, and the staff service here is great. The only complain...that I have is that the food menu is abit too short. They need abit more selections.More

Date of visit: December 2020
Helpful?2  
Prakash Muthiah, Manager at Hard Rock Cafe, responded to this reviewResponded 21 December 2020

Thank you for your great feedback and we are pleased that you have enjoyed our Rocking hospitality on this trip. We truly appreciate hearing from our valued fans and thank you for taking the time to share your wonderful Hard Rock experience. The team look...More

Reviewed 15 December 2020 via mobile

We've dine here at night, it was a few years ago before COVID-19 pandemic. Lunch is quite a different ambience. Nonetheless, still great service. If you relish meat, the Big Cheeseburger burger doesn't disappoint. 227g of certified black Angus beef patty with melted cheddar cheese,...sublime. N' cookies and cream smoothies to wash down. They do great lunchtime set too, fancy name Rockin Trio which I choose fried rice, with three decent sized prawns, topped with sunny side up egg, satay on the side. Comes with drink and desserts, ice cream or brownies at RM35.More

Date of visit: December 2020
Helpful?3  
Prakash Muthiah, Manager at Hard Rock Cafe, responded to this reviewResponded 21 December 2020

Hi, thank you for visiting Hard Rock Cafe Penang and sharing your feedback. We are glad that you have enjoyed your dining experience with us and we look forward to welcoming you again in the near future for more rockin' experience. Until then, keep rockin'!

Reviewed 7 September 2020 via mobile

Dinner with family is awesome with 5 star hospitality from the staff. The food is super delicious with good bargain. Got 10% less because stay at Hard Rock Hotel.More

Date of visit: September 2020
Helpful?
Prakash-HRC, Manager at Hard Rock Cafe, responded to this reviewResponded 8 September 2020

Thank you for visiting Hard Rock Cafe Penang and providing us with a excellent review on Tripadvisor. We are delighted that you have enjoyed the dining experience with us. We look forward to welcome you back at the Hard Rock Cafe Penang in the near...More

Reviewed 6 September 2020 via mobile

No live band during Recovey MCO enjoy the foods and drinks with background music, satisfied with their serviceMore

Date of visit: September 2020
Helpful?3  
Prakash-HRC, Manager at Hard Rock Cafe, responded to this reviewResponded 8 September 2020

Hi thank you for the awesome review and sharing your great experiences. We are thrilled to read your 4 star review and we are so glad that you have enjoyed our amplified service. We hope you will visit us again the next time you visit...More

Reviewed 6 September 2020

Me and my husband had our dinner here and it was such a pleasant dinner. There was a staff named Harris, politely served us and gave good responses. Such a great night! Will surely come again to this HRC!More

Date of visit: September 2020
Helpful?
Prakash-HRC, Manager at Hard Rock Cafe, responded to this reviewResponded 8 September 2020

Hi Zeesharuddin, a big thank you for endorsing us with 5 stars and wonderful comments of our brand. I'm feeling thrilled to read that you had an awesome experience here with us and you had enjoyed our food and beverage. We are always excited to...More

Reviewed 6 September 2020

Food is average. But short of parking space. Family had to park the car some distance away in another car park and take a shuttle to go to the cafe. Very inconvenient for family with young children.More

Date of visit: September 2020
Helpful?
Prakash-HRC, Manager at Hard Rock Cafe, responded to this reviewResponded 8 September 2020

Thank you for taking your time off to visit Hard Rock Cafe on your recent trip to Penang. I sincerely appreciate your honest opinion on how you felt your experience was and I apologize that you didn't have a rocking time with us on this...More

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Questions & Answers
Ask a question
TanI170
19 June 2018|
AnswerShow all 8 answers
Response from Prakash_Muthiah | Property representative |
Hi Tan. My apology for the late reply. No lunch buffet at both Hard Rock Cafe and Hard Rock Hotel Penang. Hard Rock Cafe only serve buffet for corporate event. Hard Rock Hotel (Starz Diner) serve buffet every Saturday... More
0
Votes
Ritagesh
9 November 2017|
AnswerShow all 2 answers
Response from smehrhpg | Property representative |
Dear Bogesh, Greetings from Hard Rock Hotel Penang! With regards to your inquiry, kindly contact our friendly reservation team for room booking or any further assistance. Rockin' Regards, The Management of Hard Rock Hotel... More
0
Votes
411daniellad
29 July 2016|
AnswerShow all 4 answers
Response from VSNathan | Property representative |
Hi Daniella. My apology for the late reply. You are free to dine in at Hard Rock Cafe even though you are not staying at the hotel. You also may opt to patronize the F&B Outlets in the hotel, which offer different menus from... More
0
Votes
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Frequently Asked Questions about Hard Rock Cafe

Yes, Hard Rock Cafe is taking precautions against COVID-19. A full list is available within the "safety precautions" section of this page.

Hard Rock Cafe is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 3.5
  • Atmosphere: 4