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The Swan

Certificate of Excellence
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35 Swan Street, West Malling ME19 6JU, England
+44 1732 521910
Website
Today
10:00 - 22:00
Open now
See all hours
Hours:
Sun - Sat 10:00 - 22:00
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634 Reviews from our TripAdvisor Community

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Showing 632: English reviews
Moraira, Spain
Level Contributor
17 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

We were at the Swan as guests at a meal following a christening, so it was a set menu, but very well balanced, excellently presented. My only issues were the food wasn't hot by the time we got it in our private dining room vidtually in the attic of the restaurant , there was too much time between courses. We... More 

Helpful?
Thank Julie F
2 reviews
5 of 5 bubbles Reviewed 5 days ago NEW

We booked the Swan at short notice for a wedding celebration. It was the first day they were open after the Christmas and New Year period. We could not fault the venue, the staff or the food - we had an amazing day. Thank you to all the staff, especially to Karen and Anne, who were very accommodating in helping... More 

Helpful?
Thank Magg1e123
kent
Level Contributor
7 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 1 week ago

The Swan is in a beautiful village and has a really nice ambience . The staff are attentive, professional and friendly. The food is generally tasty but over-priced and having to pay £3.50 for chips to go with a steak is extortionate . Be wary if you are a coeliac as the gluten free menu had products containing gluten such... More 

Helpful?
Thank sparkle99Kent
Aylesford, United Kingdom
1 review
5 of 5 bubbles Reviewed 1 week ago

I booked in for a party of 10 about 2 months in advance. Even before arriving I had a lovely phone call confirming all the arrangements. We had our own private dining room and I was able to hook my music on my phone up to wireless speakers in the room. It was spacious for 10 people. The lady looking... More 

Helpful?
Thank tinakinns
Level Contributor
13 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 1 week ago via mobile

Family birthday fell flat. Normally our favourite place to go in West Malling. However, atmosphere in the small room at the front of the restaurant was overbearing, giving 4 out of 5 dinners a headache and one who suffers with anxiety to be physically sick during the main course, which she did not touch in the end (none of this... More 

Helpful?
1 Thank Glen B
2 reviews
4 of 5 bubbles Reviewed 1 week ago via mobile

Love to come here as a special treat as it is quite pricey, food was excellent and the service was first class. Looking forward to visiting again to sample some of their amazing cocktails

Helpful?
Thank Jo M
2 reviews
2 of 5 bubbles Reviewed 3 weeks ago via mobile

I came here with my husband and our teenage children for my husband's birthday brunch. I have been many times before but they hadn't. First impressions got them weren't great as the lady who finally came to us as we arrived showed us to out table half heartedly, not made you feel welcome at all. We sat and struggled to... More 

Helpful?
Thank Zoe K
West Malling, United Kingdom
Level Contributor
53 reviews
26 restaurant reviews
common_n_restaurant_reviews_1bd8 33 helpful votes
1 of 5 bubbles Reviewed 3 weeks ago via mobile

No stars to give this time around, and the way I am feeling I will not be back in quite a while. I am a regular customer at this restaurant and I have been happy to give praise where it is warranted but on this occasion the customer service has been woefully inadequate. I booked a family meal for the... More 

Helpful?
Thank Luffstocker
David B, General Manager at The Swan, responded to this review

Dear Sir, Thank you for taking the time to write a review following your recent visit. Your first review was also rather negative; we don’t seem to have much luck with you which greatly saddens me. I fully agree there was a problem with communication between all staff regarding the pheasant and this error was completely unacceptable hence the removal... More 

Maidstone, United Kingdom
Level Contributor
91 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 3 weeks ago

Had a lunch with friends at the Swan. Busy for a weekday which is a good sign! Decor, welcome, staff and food all very good. Food served with minimum delay, quality was very good and service attentive and not overbearing. Would urge pre-booking. Prices not cheap! Watch out for paying extra for the side dishes etc Note that service is... More 

Helpful?
Thank David T
Kent, UK
Level Contributor
36 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago

Visited the Swan on recomendation from business contact. The staff without exception was exemplary and could find no fault. We had the yellow label Champagne and both chose the Steak main option which was cooked to perfection. My only criticism would be that for the prices charged I would not really expect to have to pay for sides. Will return

Helpful?
Thank chriski
David B, General Manager at The Swan, responded to this review

Dear Chris, Thank you for your review and I greatly appreciate your kind comments about the staff and food. I do appreciate constructive feedback and will have a chat with the Head Chef about your thoughts on pricing of sides. I am delighted that you will return and look forward to seeing you soon. Kind regards, David Benavent General Manager More 

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    Atmosphere
    4 of 5 bubbles
Average prices
US$12 - US$72
Cuisine
European, British, Gluten Free Options
Meals
Brunch, Breakfast, Lunch, Dinner, After-hours
Restaurant features
Outdoor Seating, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi, Reservations, Private Dining
Good for
Business meetings, Child-friendly, Special Occasion Dining, Bar Scene, Groups, Romantic, Local cuisine
Open Hours
Sunday
10:00 - 22:00
Monday
10:00 - 22:00
Tuesday
10:00 - 22:00
Wednesday
10:00 - 22:00
Thursday
10:00 - 22:00
Friday
10:00 - 22:00
Saturday
10:00 - 22:00
Location and Contact Information
  • Address: 35 Swan Street, West Malling ME19 6JU, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Kent  >  West Malling
  • Phone Number: +44 1732 521910

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of The Swan and other visitors
1 question
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2 months ago

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Questions? Get answers from The Swan staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?