DO NOT PURCHASE TICKETS FROM EXPEDIA.COM. Take it from someone who's been loyal to expedia.com for the last 10 years.
Last night I purchased a pair of tickets from SFO to Montreal, Canada. I also purchased travel insurance and paid $50 to cover both tickets. 10 minutes after I made the purchase I realized conflict with my wife's schedule, after discussing it with her, we decided to cancel the travel for now.
Nice last night, 10 minutes after purchasing the tickets, I have been talking on the phone with Expedia's agents for a total of at least 5 hours. They refused to refund my ticket. They basically said this is a "Bargain" price and is no-refundable.
The last gentleman I talked to told me "You are talking to the highest escalation department and there's nothing we can do for you!". This is absolutely unfair, especially for someone who's been purchasing flight tickets and hotels through Expedia for the last 10 years. I am so frustrated and don't know where to go with this.