I travel led on Oct. 20 on Aeromexico 2686 from MEX to AUS. My luggage was damaged and an AM employee at AUS filed the claim and took photos of the damaged luggage. I emailed my inquiries regarding the status of the claim to email@example.com and firstname.lastname@example.org twice. Except for a case number, no response. Could the community please advise me on how to proceed? Many thanks.