We flew Heathrow to Linate - Linate to Bari where we were joining a cruise ship.
Our luggage should have been straight through to collect at Bari but it didn't arrive on our flight.
We didn't receive our luggage until the afternoon of day 7 of our 11 night cruise.
Does anyone know if we are likely to get compensation for lack of enjoyment, inconvenience and embarrassment.
The airline doesn't accept responsibility nor does the booking agent.
We did get an emergency refund from our travel insurers for sundry items.
Help would be very much appreciated.