We just returned from a bareboat charter trip in BVI and although we had read some bad reviews of this company we decided to take a chance to save some money. All I can say is that was a mistake! All this banter on review sites (which seems suspiciously biased - perhaps owners/friends) about this company providing personalized, great service is, I'm sorry to say, just not the case.
We felt like another annoying set of 'tourists' to them. The boat was lacking in so many ways, I don't even know where to start, and perhaps I won't start, but lets just say that they absolutely can not be doing a thorough check of the boats between customers. Something as important as a First Aid kit, however, I must report on... We had a member of our group obtain a large bleeding gash on the leg. The first aid kit consisted of three band aids, a mess of rusted out tweezers, and a few packettes of some expired gel. Absolutely no large bandaging, tape, or other bare necessities of a basic first aid kit. We resorted to using a towel while we had to take a day to go in to get some proper supplies.
The fridge and freezer did not charge up at all and were basically useless. If we'd known how much food we'd have to throw out, we would have chosen to eat in restaurants. The boat also had this smell about it that is hard to describe but a bit like a really old motel. I don't think it had ever been given a really thorough cleaning. There was garbage left all around garbage bins on ground that was some unrecognizable food that had grown to be part of the floor in the cupboard. (maybe this was the smell)
The 'caring' staff could give a rats whisker when we mention any of this. The attitude of the staff on return of the boat was 'get out and let us find the damage we can ding you with' - not the caring friendly attitude that some posters have stated.
I guess if you've used this company year after year, you wouldn't know any better or otherwise as far as service, and perhaps you also (I hope) do get special treatment.
All in all, Our family does NOT recommend this charter company.