on 3rd August my partner and I landed in Nice Airport and went to collect a small car from Alamo (which then turned out to be Enterprise Rent a Car). I had already booked the car through Expedia for the reasonable amount of £149 for the week and I left my credit card details and a deposit of 250 Euros.
When we returned the car on 10th August, without accident, the agent said that there was a hairline scratch on the body of the car. This was so fine that I could barely see it in sunlight. But we had to catch a plane so I signed the paperwork and left.
That same day, 10th August, 676.59 Euros were debited to my credit card.
I had covered myself against excess with a UK insurer which deals specifically with car hire, so I thought I would be ok.
However, the insurer, quite reasonably, would not consider a claim without supporting documentation, mechanic's bill or similar to prove that the car rental company had incurred the costs. They offered to ask Enterprise for the documentation, but 2 months later, nothing has materialised.
In the meantime, Enterprise have promised that they will refund me the full 850 Euros, and so the insurer have closed the case and still nothing has happened and I am still waiting.
I wish I had known this before hiring a car with this company, which is why I want to help others on these forums. I have never had any problems with car hire, but now I know what can happen. And be careful thinking that you are covered via an insurance company, because unless the car hire company release the supporting documentation, they will not consider your claim.
The reviews for Alamo at Nice Airport all sound great, but I have not been able to leave a negative review on the Alamo or Enterprise site or on any related site to warn future customers. This is the only place where I can warn you about them and I sincerely hope that this gets posted.