Goldcar's treatment of customers is completely unacceptable.
After booking online, and carrying their document saying all taxes were prepaid, on collection the representative presents me with a bill for an additional £70 in what he describes as taxes, with the ultimatum that I pay it or forfeit the booking and lose everything prepaid.
Unbelievably, he pointed to my rate and said "You booked a Crazy Smart rate, which is very cheap - of course we charge you more when you get here", pointing at the next more expensive rate.
Goldcar will not discuss complaints on the phone. After registering a complaint, I get a message containing an explanation related to a different customer's complaint, and a copy of their bill. On requesting a proper response, it's now a month with no reply despite several followup emails.
On the phone to try and resolve it, you are told "You must email your complaint and wait, they will reply in a week". When I point out that it's been far more than a month, they say you can open another complaint online, won't escalate to anyone, and ultimately put the phone down on you.
It is truly dreadful. They have been fined for this kind of thing in January ( konsumenteuropa.se/en/…
The bad practices still continue and there's no protection for customers.
I would never use them again and recommend that nobody else does.