Don't waste your time going via Lugano - it is a very nice trip via Domodossola.
Thanks for the advice.
How does one get from Lugano to zermatt?
If you go to the Swiss Federal Railways site sbb.ch and type in your from and to destinations you will see there is a 5 hour journey via Milan Central, or a longer, more scenic journey on the Scenic Centovalli line via Locarno to Domidossola and onwards.
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