What an awful company! We've spent a week every year for the last 10 on a NC beach and never have dealt with such a shady realtor (they could care less about customner service).
The pool that we paid an extra $500 for was broken the entire stay and despite several call to the office, no attempt was made to fix it. But did we receive a refund?? We we're told we would receive $200 back (even though the same house without a pool was $500 less), but never received a check. Despite 4 calls and assurances that it would be sent immediately, we still haven't seen it. House was dirty and buggy. My daughter woke up in the middle of the night with a cockroach in her bed. Absolutely terrible experience. Never again.