I booked 2 rooms thru this site hotelreservations.com and was told there would be no penalty if I cancelled prior to a certain date. I did cancel on time yet they deducted the rooms charges and repaid one room only. I have sent them 4 written requests for full reimbursement with no reply. I cannot get hold f anyone on the phone...automatic call centre all he way. Very frustrating and not happy at all. Can somebody please assist me?