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“Good airplanes, good service”
Review of LATAM Airlines


Reviewed 3 weeks ago via mobile

I do like Latam airlines better than most. The airplanes are quality, the service is really good, the prices are great, the food is good, the free drinks are quality, and it’s really an overall good experience. On the way back though, there were the similar technology problems with the electrical outlets and the onboard entertainment. They really should get that fixed considering these are new airplanes.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank PilotMichael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 3 weeks ago via mobile

This is actually one of the better airlines. Nice people, quality airplanes, good food service, good wine, overall it’s pretty good. Surprising though, with a new airplane, that they have technology problems. First of all the plug under the seat didn’t work. And the flight attendant lied about it. Then in the air he could no longer lie about it and the truth came out. Why is it that people just can’t tell the truth. Then the movie technology was a serious problem. It was constantly stopping, having to start over, fast forwarding to get back to where you were before, it was a real movie problem technology experience. And this is a new airplane. This should not be where the problem is located.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank PilotMichael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Good flight and the flight attendances were kind and helpful. The meal service thou was a bit poor (just a sandwich or a quiche). The bootle of water they left us during the night was not well closed and got all our magazines wet.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank TravelWorldMap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Even after we had prechecked seats we were told we couldnt sit in those seats and it was the last row or none at all.

Being placed in the back two seats right next to a toilet which was the only toilet working for the whole back cabin was never going to be pleasant. People queuing up and the attendants not allowing anyone to use any other toilets meant impatient people literally leaning on my chair the whole journey.

Pleas to be moved were grumpily refused and drink service didnt even get to our seats because of the crowds.

Attendants did nothing to calm anyone or help or even announce there was an issue.

Worst flight I have ever experienced and I take over 20 flights a year.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
2  Thank imaginelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

This is one of the best airlines i have flown on,service is excellent along with food and drinks,non stop beverage service.Do not hesitate to fly with them.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank triniorl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC