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BriRose69 wrote a review May 2024
Ajax, Canada17 contributions
We haven't even left for our trip yet June 2024 and I'm already fed up with RCL. We planned this trip for our 25th wedding anniversary almost 6 months ago. We've planned two (2) excursions so far - booked weeks ago. One has had the time changed and the other was completely cancelled. We were told by RCL excursion department that the prices will fluctuate throughout the cruise and prior to sailing and are influenced by tariffs and/or exchange rate and may increase with or without notice. They cannot give out their tour company info due to "preserving the exclusivity of their shore excursions, they are unable to provide guests with our tour operators contact information" (as per my request because I wanted to leave a review), For an example we booked a Tuk Tuk tour of Lisbon for 2pm as our time dinner was 5:30pm. Our price for two of us CAD was just over $300. The tour company increased their price to upwards of CAD $551 pp. They told us our time slot of 2pm is unavailable and bumped us to 6pm (the only time available). However, if you go to purchase at the $551 price mark you can choose a 1:30 time slot. It seems to me that the more you pay the chances of a better time slot is awarded. We've also book another tour in Madeira and that was abruptly cancelled on us. I wonder if its due to that fact that I requested their tour company information so that I could leave a review about their lack of customer service. I guess RCL is not was it use to be (as I've sailed on RCL two times before). Buyer beware!
We've never had this issue on a Disney Cruise....and I've cruised with them 6 times.
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Sail Date: May 2024
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Destination: Europe
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Royal Caribbean Anthem of the Seas

308 reviews
 All photos (4,330)4,330
Full view
Traveller (1,644)
Common Areas (2,074)
Dining and Bars (1,024)
Itineraries for this ship
Itinerary

Overview

About
Passengers: 4,180   |   Crew: 1,500
Passengers to crew: 2.79:1
Passengers to space: 40.3:1
Launched: 2015   

Decks

  • Deck 3
  • Deck 4
  • Deck 5
  • Deck 6
  • Deck 7
  • Deck 8
Additional decks
Deck 3 layout
Cabins
  Ocean View (2N)  
  Ocean View (1N)  
  Spacious Ocean View (1M)  
  Interior with Virtual Balcony (2U)  
 

Cabins

Balcony
Cabin size: 119 - 272 sq. ft.
Connected rooms: 378
Accessible rooms: 12
Maximum passengers: 4
Number of cabins: 1436
Traveller rating
  • 109
  • 56
  • 47
  • 40
  • 56
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williams247754 wrote a review Yesterday
North Wales, United Kingdom17 contributions14 helpful votes
Lost its Sparkle , We were so looking forward to going back onto Royal caribean ship , last time we sailed with them was before covid . But as soon as we got on this ship it did not have there extra special feeling , just lost the sparkle they used to have . There like many other cruise lines now . No difference . We had trouble with there excursions , they cut short the time out to everyones annoyance and another one was the shopping experience in grand canariea where we were all dropped off to see shutters all closed ,not one shop open . Not good . Food in chops grill 1 night was great so we booked another to get the worst and slowest service ever experienced to then be given a steak i could not cut , then be handed a sharper knife for them to realise the steak was mostly fat , they said sorry to us and explained it must of been an odd one in the pack . How , when advertised as prime steak does a chef serve that ... then theres the staff at Le pattiserie ,where they serve speciality coffees and things , who gave me a Moka instead of a Hot chocalate that i ordered ,which is fine as mistakes happen ,but to argue with me when i just said could i please have a hot chocolate to 3 staff explaining to me what a moka was . I then had to explain i dont like coffee . To putting my hands up and said you win ,im obvously not going to get the hot chocolate ,to sitting down with my wife who had her drink . Its not good . Terrible service . We had the drinks package as well .... cabin was nice and food in the Windjammer is nice ,staff there are exceptional and its where the ship could be proud of . The rest of the ship just didnt have its sparkle . I would of thought there was better places for little ones too , very Bland on anything for them , not like there other ships where there is fun things for them to play in pools , just a very bland small paddling pool . Good points was the Lifegaurds who were always there . 5 star for that . Overall Dissapointed ,
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clanba10 wrote a review Yesterday
Sunderland, United Kingdom38 contributions10 helpful votes
Can't understand some of the negative reviews I saw for this ship. Just returned from a 12 day trip around Spain, Canary Islands, Madeira and Portugal and it was fabulous. The staff are superb, such good customer service from everyone, all of the time. The food is great. The main dining was excellent. Great service and lovely food. The Windjammer also good with a great selection of food at all sittings. I never ate the same thing twice (except the chocolate bar cake which was the best thing on the ship) The entertainment caters for everyone from 7am until late. You can do as much or as little as you want. I liked the shows, some were better than others and some could have done with being a bit longer, but the professionalism was great in all cases. Getting on and off the ship at ports was easy and well organised. We didn't do any RCL trips as they were far to expensive. We organised ourselves for trips at a fraction of the cost. Only criticisms would be that the sunbeds are far too close together.
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Xper S wrote a review May 2024
12 contributions2 helpful votes
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My 1st cruise and wow all boxes ticked.. The food was amazing the staff out of this world and the entertainment felt like you was in boardway.. Shout out to yves and kenrick both looked after us so well... If you go on your 1st cruise I swear this should be your 1st.
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Alex wrote a review May 2024
Grimsby, United Kingdom12 contributions4 helpful votes
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We have just came home from our first Royal Caribbean cruise and we have had an amazing week exploring the ship and trying out new activities. There is plenty to do on the ship and the staff were very welcoming and friendly. Our room was spotless when we arrived and was checked over daily by our lovely stateroom attendant Yoga, he always gave us a quick hello when we saw him in the corridors! In the room is a large double bed, a double sofa bed for the kids, balcony with 2 seats, a shower room that was larger than I was expecting on a ship. The shower had a shampoo/shower gel dispenser but there was no hand soap so I would make sure to pack some if we went again. There was a hairdryer, 2 US plug sockets and 1 EU socket on the dressing table, a kettle and tea and coffee but we didn’t use it. Our eldest daughter has celiac disease so follows a gluten free diet. It was very hit and miss food wise for her. We ate at the windjammer buffet most days for breakfast and our evening meal. It was very repetitive and the same standard of food as the many all inclusive hotels we have stayed at. However there was no allergy information on the food labels. There was a small gluten free section which was extremely repetitive. GF Breakfast had everything you needed;bacon, hash browns, scrambled egg, beans and some sliced meat and cheese. The gluten free evening meal section every day was a choice of 3 curries / stews, rice, mashed potato, gravy and a tray of vegetables. We found Sorrento’s Pizza did a gluten free pizza on request, you asked on arrival and it was cooked in 5-10mins on its own tray so no cross contamination. My daughter said it was the nicest GF pizza she has had and ended up having about 3-4 during the week! We did try the main dining room 1 day for breakfast and evening meal; the menu again had no allergy labelling so we had to ask to waiting staff about everything on the menu and they then had to go to the kitchen to check with the chef what was and wasn’t GF, it was very awkward and not an enjoyable experience so we stuck with the windjammer. We found the café promenade during the day had a selection of sandwiches and cakes, every day there was 1 GF sandwich to choose from and at least 1 pudding. The staff there were really helpful and friendly! Royal Caribbean advertise unlimited ice cream at the ice cream bar next to the pool where a member of staff is there to serve unlimited ice creams however there are no GF ice cream cones and no bowls so my 14 yr old couldn’t use it. I was very disappointed at such a huge company not being clued up on food labelling. As a family we loved all the different activities that were available on the ship. We swam in both the indoor and outdoor pools and use the hot tubs. We did I-fly with Stephanie which was an amazing experience and was included in the price of the holiday when used on port days, Stephanie was fantastic! We also did boogie boarding 3 times which was again included and lots of fun! The girls did rock climbing a few times. We found the boogie boarding and rock climbing very relaxed and easy to use…. it opened for a few hours a day and you could just get in the queue and wait for a turn, there was no time slots or limits of how many times you could have a go. We did lots of quizzes and the murder mystery and found the entertainment staff lots of fun. The shows in the royal theatre blew us away!!!! We will rock you and The gift were 100% west end quality and we always managed to get good seats to enjoy the shows. The comedians and juggler were good fun! We did also watch the spectre show which had some brilliant dancing and music but we didn’t really understand the story and talking between the dances. The bar staff in every part of the boat were fantastic and super friendly!! We bought the drinks package when we booked the holiday and found it very good value for money, there was Starbucks coffees, teas, hot chocolate and Frappuccinos included. Milkshakes from Jonny rockets. Pop, bottles of water, cocktails and mocktails from all the bars. We loved the activities available on board anthem of the seas and the fact you get to visit lots of different towns on your way, the food side of it was a let down but the shows were just amazing and we’re probably the highlight of our week!!
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Stephen B wrote a review May 2024
Haughley, United Kingdom93 contributions122 helpful votes
Okay, so this is not my first Royal Caribbean cruise or my first time on the Anthem. In general I enjoyed the cruise, specially the Bar areas with the staff as they were on the Ball.. Chris and team in the North Star bar and Ben and team in the Solarium… Had a great time with them guys. I also have some first time cruises with me and they are brought into the cruise thing. My issue is the food. Its bland, tepid, and limited choice…. I can say that as my first RCA cruise was Wow!!! What fantastic food. So, I am comparing RCA from past cruises and NOT all-inclusive food in general, I get repeats and all that. Also why is there so much curry? Why all of a sudden do RCA think 90% of their passengers are Curry fans? Beef Bourguignon, Beef Stew, Irish Stew, Chicken chasseur, Lamb Hotpot, Beef Curry, Tika masala… Then a day after, they put a lid on it all and call it a pie. The list goes on, it’s a cop out.. The food is appalling. Food plays a huge part in the cruising experience, Royal are failing.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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