Not expecting much with the price paid and wasnt disappointed! Good schedule for my requirements. Both departure and arrival were on time. For a quick flight and at the price they really weren't too bad at all. Would use them again if I need to travel this sector

Warning. Can it be possible that you are early to the departure gate and still miss your flight? My wife and I were due to depart for a 2.40pm firefly flight from Singapore to Subang. When we arrive at the departure gate at 1.40pm, we were told we were 15 minutes too early to get into the holding lounge at gate 55, boarding time of 1.55pm. There is a previous flight to Subang which was delayed and due out at 2.10pm. At the gate, the screening security guards said we need to wait outside the departure area as they are still waiting for the previous passengers’ flight to board and come through. This is a half hour gap departure to Subang for both flights.

Being a budget airline (we should not call them a budget as their price is not cheap), it has a nominated gate to fly out on - a one and only gate, gate number 55. All their flights depart at this gate. It does not offer a proper platform walkway to the airplane. Instead, we get ferried by a bus to where the airplane is being taxied. Because of the longer duration of getting there, it requires passenger to be at departure gate 45 mins prior to departure as oppose to the usual 30 mins.

So, we sat and waited from 1.50 pm till 2.25pm for a good 35 minutes and when we finally made a move to get our bag screen, we were told that we were too late to board our flight now even though it’s still another 15 mins to departure. We were told by firefly handling staff that our checked in luggage has been offloaded from the plane and that we cannot board the plane. These handling staff, lacking in empathy and human understanding and with a stoic look (as probably been trained to do so) said its basically all our fault that we didn't hear the announcement. Here’s what got me angry with everything about flying this airline. The handling agent said we need to purchase 2 new tickets for the next flight at 4.50pm, another wait of 2 more hours and if not, we needed to check out of immigration again to collect our luggage and re-check-in again if we decide on an alternative airlines. Pure ransom! A burn of RM$900.

Why not show some empathy and compassion? I understand about being commercial and competitive. It is just nastiness on your part having us coughed out the cost of two new tickets! I can see the grin on these executives faces. That’s how we make profits!
Come to think of it, to err is in our human. But when it comes to money, airlines will not be at fault! All I want is for this airline to fix their problem. Will the onus still with the passenger regardless and not on the airline or the airport authority?

KLIA is the international airport which is 45 mins or an hour away from downtown KL so if you dread the journey, distance, traffic and inconvenience then Subang airport at the heart of Petaling Jaya in Selangor is the most convenient place to fly into or fly out from.

Subang Airport is the old international airport before KLIA was built-in so it's a bit small but due to the proximity to KL, it's most convenient to travel from. I stay at Bandar Utama so it took me about 10-12 mins to reach.

I took a flight TY2143 from Subang to Johor Bahru and the flight was quite smooth and was served with light refreshments. Firefly serves several domestic cities and regional places like Singapore, Bandar Aceh (Indonesia) and Phuket (Thailand). I'll definitely use firefly again in the future for the convenience of landing into Subang airport.

I flew round-trip from KL to Penang. This was my first time using Firefly and it was a very nice experience. The flight time was only 45 minutes and the planes were half full or less which meant plenty of space. The service was excellent with the flight attendants being kind and always smiling. On my return, my scheduled flight was cancelled (they run every hour) but a very kind employee quickly got me on an earlier flight. My only small complaint was before the trip to Penang I didn't think the cabin was cleaned thoroughly enough. Could use more vacuuming. I also asked a flight attendant for a moist tissue too wipe down my seat tray but she insisted she do it for me. Anyway, overall I had a better-than-expected experience and the round-trip ticket was only $80.

Lately as of the last couple of months, all Firefly flights have been delayed. My friends and I had many encounters recently. I was to fly Penang to Subang today on 11:10 flight. Firefly sent me an sms n email last week that flight was cancelled and moved to 1pm. I then called and changed flight to 10am as I had a function at 2pm. Guess what ...flight delayed from 10 to 10:30 n now to 10:50!!!! The morning 8:05 flight was delayed to 10:30!!! My 10am delayed to 10:30 and now delayed to 10:50.
Firefly is becoming very unreliable and I must say its's new logo should be " The Airline that Always Delays"