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“expensive”
Review of firefly


Reviewed 7 November 2017

chosen because the other option of flying to KLIA is too much of a hassle. Flying into Subang airport is so much nearer to our office and you can avoid the messy immigration and the long walks within the airport.

Date of travel: November 2017
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1  Thank HockLye
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (368)
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211 - 215 of 368 reviews

Reviewed 2 November 2017

Very good experience. Nice flight, on time. Cabin crew was very kind. They also offer a snack even if it's a one-hour flight.
The aircraft was very clean and in good conditions.
Highly recommended

Date of travel: October 2017
Thank MSP_V_66
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 October 2017 via mobile

Not expecting much with the price paid and wasnt disappointed! Good schedule for my requirements. Both departure and arrival were on time. For a quick flight and at the price they really weren't too bad at all. Would use them again if I need to travel this sector

Date of travel: October 2017
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Thank Brendan248
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 October 2017

Warning. Can it be possible that you are early to the departure gate and still miss your flight? My wife and I were due to depart for a 2.40pm firefly flight from Singapore to Subang. When we arrive at the departure gate at 1.40pm, we were told we were 15 minutes too early to get into the holding lounge at gate 55, boarding time of 1.55pm. There is a previous flight to Subang which was delayed and due out at 2.10pm. At the gate, the screening security guards said we need to wait outside the departure area as they are still waiting for the previous passengers’ flight to board and come through. This is a half hour gap departure to Subang for both flights.

Being a budget airline (we should not call them a budget as their price is not cheap), it has a nominated gate to fly out on - a one and only gate, gate number 55. All their flights depart at this gate. It does not offer a proper platform walkway to the airplane. Instead, we get ferried by a bus to where the airplane is being taxied. Because of the longer duration of getting there, it requires passenger to be at departure gate 45 mins prior to departure as oppose to the usual 30 mins.

So, we sat and waited from 1.50 pm till 2.25pm for a good 35 minutes and when we finally made a move to get our bag screen, we were told that we were too late to board our flight now even though it’s still another 15 mins to departure. We were told by firefly handling staff that our checked in luggage has been offloaded from the plane and that we cannot board the plane. These handling staff, lacking in empathy and human understanding and with a stoic look (as probably been trained to do so) said its basically all our fault that we didn't hear the announcement. Here’s what got me angry with everything about flying this airline. The handling agent said we need to purchase 2 new tickets for the next flight at 4.50pm, another wait of 2 more hours and if not, we needed to check out of immigration again to collect our luggage and re-check-in again if we decide on an alternative airlines. Pure ransom! A burn of RM$900.

Why not show some empathy and compassion? I understand about being commercial and competitive. It is just nastiness on your part having us coughed out the cost of two new tickets! I can see the grin on these executives faces. That’s how we make profits!
Come to think of it, to err is in our human. But when it comes to money, airlines will not be at fault! All I want is for this airline to fix their problem. Will the onus still with the passenger regardless and not on the airline or the airport authority?

Date of travel: October 2017
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4  Thank tinteen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 October 2017

KLIA is the international airport which is 45 mins or an hour away from downtown KL so if you dread the journey, distance, traffic and inconvenience then Subang airport at the heart of Petaling Jaya in Selangor is the most convenient place to fly into or fly out from.

Subang Airport is the old international airport before KLIA was built-in so it's a bit small but due to the proximity to KL, it's most convenient to travel from. I stay at Bandar Utama so it took me about 10-12 mins to reach.

I took a flight TY2143 from Subang to Johor Bahru and the flight was quite smooth and was served with light refreshments. Firefly serves several domestic cities and regional places like Singapore, Bandar Aceh (Indonesia) and Phuket (Thailand). I'll definitely use firefly again in the future for the convenience of landing into Subang airport.

Date of travel: October 2017
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    • Check-in and boarding
Thank NasserAboobakar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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