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“excellent service both call centre and flight”
Review of firefly


Reviewed 12 December 2017

this airline is very rare.they listen to their guests needs .we booked our flight well in advance and paid top rate.we later found that they offered a premier fare lower then what we paid for y class offering higher baggage allowance speedy check in and use of lounge prior to flight.after numerous emails to customer service sarah they met our requests and offered us premier class.this indeed is a rare thing from an airline and proves this airline deserves support as they do listen and care about those flying with them.

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Thank john1604
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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26 - 30 of 151 reviews

Reviewed 4 December 2017

Row 1 has extra legroom. However, you will be the last to disembark (ATR-72 entrance and exit is from the rear)

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Thank jramnan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 December 2017

smooth & comfortable travel with firefly.flight attendants were friendly and helpful.looking forward to fly with firefly soon

Thank norhazlizahah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 December 2017

Flights are a quick dash across the Andaman Sea. Less than an hour from push back to touch down. Flights use some little turbo prop ATRs and cruise around 15-18,000 feet for the journey. Route tens to head for the Thai mainland then track along the coast to Penang. You get a few snacks and a choice of water or mango juice along the way. Great little places, efficient service, was about 15 minutes late to board.

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Thank timlongitude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 December 2017

I was pleasantly surprised by the service of this budget airline. Very good. I'd fly with them again.

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    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Goldiemaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC