I’ve never been so impressed by an airline! My baggage was slightly overweight and this was no problem! The crew were very friendly & handed out snacks for us when the flight was only 45 minutes.
Couldn’t be happier, I will always book with firefly

The worst airlines company ever to fly with , always delay , reschedule and also canceling people's flight , reschedule to the next day or even worst midnight, cancel people's flight still can as them to cancel their tickets and only pay less than half for refunding, also also no redemptions , we advice passengers from the whole world to not book tickets from firefly airlines , this is a scam , cheater , cheat passengers money , wasted my 220.8 SGD 🤡🤡🤡

Absolutely chaotic airline and wasting our honeymoon time!

Don't book any flights at this subsidiary Airline company if you...
...don't want to wait numerous amount of hours for the flight because of cancellation or unexplained delays (both ways)
...want to get the service you paid
...even when our flight is cancelled or delayed the customer service didn't provide us anything (e.g. partially refund, directly offer another option to get to the booked destination), the only information they provide us, is the fact, that our flight is cancelled and we would have to wait 6 hours for the next flight. I assume, it's their daily business to inform people about their cancellation.

flights were rescheduled MULTIPLE times ending up with a near 5 HOURS delay. Reached destination way past midnight. ( inconvenience and safety concerns travelling alone at such ungodly hours) .

No options for cancelling the flight/ refunds ( insurance refunds only applicable after ? more than 5 hours delay/cancellation) - which sounds like a scam! What is the point of buying the offered insurance? )

Had another flight with firefly the following week but for an important meeting - hence had to buy a new flight ticket from another airline, incurring SUBSTANTIAL ADDITIONAL COSTS!

if travelling for an important event- highly do not recommend booking with this airline.

Firefly is a company to be avoided at all costs.
Absolutely unreliable and dangerous. Our flight from Penang to Kota Kinabalu was retimed 4 times right up to the last minute, totally disrupting our trip and our appointments.
This company has no consideration for its customers. Travelers are treated like cattle. Definitely prefer the national airline.