I am not an avid flyer so was nervous about an airline that I was unfamiliar with. Staff very helpful, moved me up the front of plan at no extra cost. I had forgotten to check in my bag on line and they did it at the airport at no cost which was refreshing as other alrlines bill at every opportunity. Food was fine. The Flight was very comfortable and smooth and we landed on time in JFK. I would recommend the airline and use it again.