We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Fantastic service, ground to air”
Review of Aeromexico


Reviewed 2 April 2018

Service on our outbound flight was very good. Entertainment was also excellent. On our return journey our second flight from Mexico City was delayed by about 90 minutes. Unfortunately as our scheduled departure was past 11pm this meant we went into the next day. Boarding passes therefore became invalid. Security at the gate picked up on this but were disinterested. Eventually we found our way to an Aeromexico representative who bent over backwards to sort us out. Plus we were given vouchers for food and drink even though it was only a short delay. Cannot fault the service. However if you are connecting in Mexico City evening or night time make sure you bring a coat!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Katman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (6,434)
Traveller rating
Traveller type
Time of year
Language
  • More languages

401 - 405 of 6,434 reviews

Reviewed 1 April 2018

We got upgraded to business because of my Delta status,food and drinks on the plane were ok,but seat comfort is lacking,seems like if u can't speak spanish on these Mexican airlines,you will be ignored and have to ask for everything including drinks.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank triniorl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2018

Everything about this flight was good. The price, the admin, the check-in, the boarding - and then the spacious, comfortable, economy seating, the nice (yes, really!) food and drink. Above all the very good care from the cabin crew right through the eleven hour flight. The bonus on top was arrival one hour ahead of schedule. I can think of one or two airlines closer to home who will clearly need to try harder...

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank simonsarum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2018

It´s a good airline to travel with, are usually on time and the staff is nice and welcoming. Overall good experience, as far as airlines and air travel goes these days.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank gvmsz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2018

I am not an avid flyer so was nervous about an airline that I was unfamiliar with. Staff very helpful, moved me up the front of plan at no extra cost. I had forgotten to check in my bag on line and they did it at the airport at no cost which was refreshing as other alrlines bill at every opportunity. Food was fine. The Flight was very comfortable and smooth and we landed on time in JFK. I would recommend the airline and use it again.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank jarlathd68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC