So Air Canada, I used them to travel on a trip to go ride some bike parks in and around Montreal and Quebec, I did lots of preparation and made sure I registered my bike with the airline as that is a requirement.
Upon arrival we had to sit on the tarmac for an hour because a storm passed through Montreal and wiped power to the airport so our gate was still occupied. We pulled in and went down to the baggage claim and it was utter chaos, when the power went out all of the computers went haywire and the bags coming out onto the carousals didn't match the flight numbers on the screens above them.
In all the confusion the Air Canada staff were nowhere to be seen and eventually when I found she told me to go away. So after that I went off on my own and I eventually located my bag with all of my bike gear and clothes but my bike bag was nowhere to be seen. I spent a further 2 hours looking for it, eventually had enough of useless Air Canada staff so I left the baggage claim in a foul mood knowing that I may have lost 9 thousand dollars worth of stuff (my bike and the bag) .
next day I called the airline for lost bags and was on hold for an hour and a half, eventually I got through she took the description of the bag, my name, flight number, and reservation number from Orbitz.
She said they would call me when they found it or email me. 3 days passed nothing, 5 days passed still nothing (keep in mind I called them everyday) and on the 6th day I finally got somewhere as they sent me a hard copy of my lost bag, I found out why they hadn't found it.
The muppets wrote EVERYTHING wrong, the wrong baggage tag number, wrong flight number, spelled both my first and second name wrong, had the bag described as a "rucksack", and had the wrong the phone number!
I called the head office and eventually they managed to locate my bag which never left LAX because "the cargo hold was too full" despite me paying extra. They claimed it was supposed to leave on the next flight to Montreal but that never happened.
So yes avoid Air Canada at all costs very disappointing as it is the flag carrier of Canada very poor show!