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“One hour late= 4 hours late at home”
Review of Air Canada


Reviewed 3 weeks ago

The flight itself was OK and the service very good. But it left HK late by one hour, which made us miss our connexion in Toronto (en route to Ottawa). Air Canada rebooked my wife and I on different flights, me at 23h15,her at 0h30. And altough she was an Elite member, she could not get on the 23h15 flight while at least 15 other stanby passengers got in. We were travelling with a third person who was also placed on the 23h15 flight and was ready to exchange with her but they refused. In the end, she arrived home at 01h45 instead of 21h30, 34 hours after having left our hotel in Singapore.

Thank Michel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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767 - 771 of 12,893 reviews

Reviewed 3 weeks ago

the personal pods in business class make this long travel an efficient use of your time: you can get a lot done on your computer and enough rest, in all privacy. Service , from senior cabin crew is attentive. Food quality could be better in comparison to other airlines, but i continue to take this flight in the future. Ground crew was also very helpful help check duty free item ( jars of honey!) that security in Vancouver would not allow.

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Thank francoise c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

We mainly travel AC because of our location to the airport only gives us limited choice. For a capital city airport Ottawa is small. None the less we us AC to the Caribbean, Europe and US. Always had reasonable flight experience although as with other airlines they penny pinch with the food, drinks etc. by charging for everything. Staff are always helpful.

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Thank Christine E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

I have never seen bathrooms on an airplane so disgusting as I did on my Air Canada flight from HKG to YYZ in February. And it wasn't just a one time thing. The bins were full of trash, there was always a shortage of paper towels, toilet paper on the wet floors, and they smelled worse than a public toilet at a sporting event. I know that it is the fault of lazy and dirty passengers, but the purser's claim of checking the lavs every 30 minutes certainly wasn't being done.
The meal on the plane, some sort of brisket, was simply a regular coach class meal served on china. It was brisket, over half of which was inedible fat. I was very disappointed in AC's so called premium economy, it offers nothing except a few more inches and certainly not worth the extra fare.

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Thank Bobyvr627
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Flight was on time.Great experience.We enjoyed the flight.We liked Air Canada vacation.We got 8 days free voucher for parking.That was great.We didn't like to pay extra for booking the seat.When we were coming back,we didn't seat together.3 people seat 3 difference place.It is bad experience.Why not we can reserve our seat after booking?

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank anantaseth01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC