Our troubles started in Berlin.. the airport couldn't have been more chaotic. We though nothing could be worse than Stanstead (UK), but we were proven wrong! No one seemed to know what line we should go in... they sent us to the gate, then the gate refused us and sent us to a long long line. Who then sent us to another line to drop off luggage and back to long line again. We had a few hours to have them hold the plane for us. THEN, we get to Milan... no luggage. No one had any idea about anything.. no compensation, NOTHING. We left our info and 3 days later... after smelling quite ripe we did have our luggage. NEVER again will I fly Air Berlin... and I hope that you don't either.