We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great flight”
Review of Alitalia


Reviewed 4 weeks ago

This was our first flight with Alitalia and I was very pleased. I contacted them a few weeks before we left to ensure my wife and I were seated together and they happily obliged. The seats were relatively comfortable, the food was fine and the flight attendants we dealt with were very accomodating. The flight attendants weren't overly warm or friendly, but they were efficient. The in-flight entertainment was also good. We left on time and arrived on time, as did our luggage. Overall it was a good experience and we'd fly with them again.

1  Thank navygrey2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (14,324)
Traveller rating
Traveller type
Time of year
Language
  • More languages

125 - 129 of 14,324 reviews

Reviewed 4 weeks ago via mobile

Comfortable flight with blanket and neck cushion provided. In-flight entertainment passable, but not a super wide and updated selection. Dinner was nice, but breakfast was minimal amd left a lot to be desired.

Thank jleone435
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

I am a frequent flyer, so I already have low expectations of airline travel. But let me warn you that Alitalia will most likely be your worst experience in a long haul flight. Want to chose your seat? They'll let you think so, but I'm pretty sure the seating is a crap shoot until you take off. My husband and I were separated on a 9 hr flight. I wish that was the worst part. A recent inbound plane to Rome was small, old. The seat in front of me was broken on 2 different flights. I think the Flight Attendants have had about enough too (they have a hard job) but they can't even be nice to the (few?) nice customers anymore. I could go on, but I'll just sum up that Alitalia was bad in every customer service category. I discovered too late that this review is typical of its passengers. Please, if you are reading this, save yourself and pick another flight.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Look4methere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Flew Business Class with a stopover in Rome. Experience similar to other European Airlines: standard legroom and seats with the middle seat blocked. Everything went smoothly but ounges for regional flights, are outdated. Price was great so nothing to complain about.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Francisco C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

My first flight with Alitalia was good and comfortable. The flight was in time, the crew was friendly.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Anna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC