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“Becoming worse and worse”
Review of American Airlines


Reviewed 25 February 2018

Economy plus. I have to pay the extra fee for an upgraded economy seat because the rows are getting tighter and tighter and I tend to have a bit of claustrophobia. Remember the days when you could get out of a row without having your neighbors stand up first? $25 to check your bag, but, if you haul it down to the gate, you can check it for free. Really? Does that even make sense? I don't have any complaints about the flight attendants but they need to pay closer attention to the passengers. Recently the gal across the aisle had stuffed half full drinks in the seat back pocket and the flight attendant collecting garbage passed by twice without picking it up. A young guy was sitting in the center seat and he had a big duffle bag right under his feet, not tucked under the seat in front of him. His knees came up above the armrests and not one flight attendant asked him to stow his bag. Sometimes they guard the first class restroom from us economy slugs and other times they don't seem to care if we stroll up to use it. Consistency please.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank gduman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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7,011 - 7,015 of 38,305 reviews

Reviewed 25 February 2018

All Airports and Airlines are pretty much the same, they overcharge their customers and treat us like cattle through the airports and sardines in the plane. American Airlines has very friendly staff, and great customer service. I used to love to fly, but newer planes have less room and are extremely uncomfortable.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank R1018ELcindyh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2018 via mobile

A short journey, but made to feel as comfortable as possible given the weather conditions and fully booked flight.

Very very bumpy and quite scary at times, but that's just the way it goes.

Great that even in such a short flight a complimentary drink was offered, so many airlines cut corners or make you pay nowadays

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • Value for money
Thank J0B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2018 via mobile

For a long flight, the surroundings and crew made everything very smooth and comfortable and it seemed to pass very quickly.

Loved the modern entertainment systems (unlike those we had on return journey) and everything felt fresh and new.

Would definitely fly American Airlines again

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank J0B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2018 via mobile

We had a wonderful flight to and from punta Cana on American Airlines recently. The flight attendants were very friendly, the seats comfortable and good snacks. I didn’t like the $25 baggage fee but that’s what airlines are doing these days!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
Thank Sunman6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC