I'm a big fan of your competitor's airline where you stand in an orderly line and board the plane. American still boards by group number, which means lots of people blocking the gate area while waiting. Everyone has an assigned seat....you will get on the plane and into your seat! So there's no reason to hurry up and get in the way of everyone else. Other than that, our flight was good. Going to San Antonio, we were given both pretzels and cookies. On our return flight, we were given a choice of either pretzels OR cookies.