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“Early morning flight from Las Vegas, Nevada to Phoenix, Arizona”
Review of American Airlines


Reviewed 2 weeks ago

I was bumped up to first class so I was deprived of observing the boarding process and experiencing the main cabin. Of course, the seats were comfortable and there was plenty of legroom. There was no entertainment provided except the airline's app on your own device. There was no food or drink service. The 1 hour flight arrived on time. COVID-19: The crew wore masks and all passengers were expected to wear masks throughout the flight.

Date of travel: August 2020
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank ransom007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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79 - 83 of 71,504 reviews

Reviewed 2 weeks ago

The flight attendant was disappointedly rude. My husband was looking for another mask in his bag because the one he had on was falling down. He never refused to wear one. The flight attendant stood over him while he was looking for another one telling him he would be removed from the plane & put on the no fly list in a tone that made everyone around us feel like the flight attendant was looking forward a fight. Aren’t these attendants supposed to be in customer service? They obviously need training in how to be nice & civil. American Airlines should be absolutely ashamed they let their employees treat customers, who pay high fees their services, to act in such a disrespectful manner. These people are drunk are on their new found power & it’s disgusting. Never again will we fly AA.

Date of travel: February 2021
1  Thank Bb1244
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

Because my flight was delayed 2 1/2 hours I missed my return flight home and no one would help me get a returning flight because I had booked it with another airline so I ended up paying 570 to get home all American Airlines fault do not ever want to fly again because of how I was treated

Date of travel: February 2021
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank O4747MAangelab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

Flight delayed nearly 5 hours. Due to snow but there is no snow. No explanation. No lunch or snacks or anything offered. No apology.

Never again.

Date of travel: February 2021
1  Thank WastedDays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

This lady rudely explained to me that neck garters are no longer acceptable in place of face mask. I have been flying weekly since December. This is the first time I chose to fly American instead of Delta. She said they changed the policy 2 days ago. I will NEVER fly with American Airlines, again!!!

Date of travel: February 2021
2  Thank melaniekO3346HE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC