Just when I thought I have seen every underhanded trick that the airline industry uses, ANA has come up with a new one. We are a family of four and we booked round trip tickets from Tampa to Tokyo via LAX. We booked the flights via AMEX; the domestic leg was United and ANA was the international leg. We booked our seats on the domestic leg via United, but they informed us that we would have to reserve seats on the LAX-Tokyo leg directly via ANA (which is not unusual). When we went to the ANA website, it was only showing middle seats available (no aisles, no windows), which was dubious because the flight was six months away. So, we called ANA directly and they informed us that THE FARE THAT WE BOOKED VIA UNITED WAS ONLY VALID FOR MIDDLE SEATS. We have travelled to over 40 countries on five continents and have NEVER encountered this trick. We asked how much more it would cost to get out of middle seats, they said it was $900 PER PERSON. Fortunately, we had a long layover in LAX on the way to Tokyo and the gate agent there took pity on us and switched our seats to four in the same row for no charge (the flight was not entirely full). But, that does not change the fact that ANA tried to extort $3,600 from us for seat assignments that should have been free. Avoid this airline at all costs.

The worst airline I have ever flown I can’t even believe that this is considered a star alliance member. They gave me no control to change my tickets in person at the desk, nor via phone through the customer service. Basically, even though the flight was already paid for and I could change it I couldn’t do it through them because it was booked through a different agency like Priceline. I’ve never met an airline in which this is the case. If you’re rendering the service in the US, you are required to facilite the service provided otherwise it is fraud. I ended up waiting on hold for about 45 minutes before reaching a customer service representative and then they told me that they couldn’t do anything for me even after the third-party agency told me to directly call Nippon. This is with a refundable ticket. I was unable to change my flight through Nippon with a refundable ticket. Therefore I decided to just rebook a new flight and I’m still unable to get my refund from Nippon. The flight was $790 to change the flight and I took a total loss of $2500 on the first class ticket. My company will never fly this again and I surely won’t, please be careful you have been warned. My team is prepared to file a class action lawsuit for failing to provide service for my ticket and having the staff tell me they are unable to do anything. Will keep you updated!

The ANA Premium Economy service was excellent, and happy that they included ANA Lounge service in Haneda. Seats and cabin were comfortable enough for the long flight. Kudos to the ground and flight crew!

However, my low rating is directed at the ANA management which apparently thinks the food they serve on this flight is acceptable for the price that they charge. Then they have the audacity to claim "ANA - Inspiration of Japan"!

To be specific, the food was plain awful; I could not eat it, and I eat just about anything they put in front of me.

Over the past 40 years I've flown dozen of times between US and Japan with JAL (Economy, Business, First), China Air (Business, Premium Economy) EVA (Business and Premium Economy), United (Business and Economy) but this was my first time flying ANA. And the ANA on this flight served the worst food I have ever experienced. Their first "meal" was a tuna salad sandwich, encased in a cellophane bag that they tossed to me. The main course had two options and I went for rigatoni and chicken which looked marginally better than the other option which looked to be some kind of a meat dish. After one bite of the bland chicken and the overcooked pasta, I wrapped up the mess and waited for them to take it away.

Compared to other airlines that fly between US and Japan, ANA prices are not cheap, so I expect better than this. After spending four weeks of enjoying fine Japanese food, the ANA food service should be labeled "ANA - Embarrassment of Japan" ANA flight crew and its passengers deserve better.

I flew on the Honu A380 aircraft from HNL to NRT, and then a B787 from NRT to SIN. The A380 aircraft was new and very clean. Seats were comfortable and the pitch generous at 34". There were also footrests. The B787 was however much older, at 10 years. Seats didn't seem clean, footrests were missing and the entertainment was subpar.

Service was slightly inconsistent with the crew at the B787 being slightly rude when I tried to ask for a glass of water outside their serving times (I was really thirsty). However, the A380 crew were excellent, and very polite. Made me feel very welcome. Strangely, NH801 was said to be operated by Air Japan, a low cost subsidiary. But I got all the perks of lounge access, mileage accrual etc; just that the service felt very raw for this flight - it was all very strange.

I would recommend ANA to fly from Asia to Hawai'i. Probably the best way to go for Star Alliance.

Premium Economy had nothing premium at all, other than the seat and lounge access in Haneda. The food served on board was a deception for the eye and the palat. Terrible food for a Japanese carrier. All flight attendants wore masks, not so in business class I had the impression. So communication was limited. They did their job but that was all, nothing beyond that. The ear plugs were good. I would not choose ANA again.