No customer service. I had an issue with a leg of travel plans. Tried and tried to get my flight changed, we'll did twice but they messed it up both times and had to cancel my flight. Ended up having to buy a last minute (first class) ticket for $6,400 with another airline and eat the cost of the ANA first class ticket. Tried and tried to talk to someone but would never get to anyone that could do anything. Eventually started emailing corporate staff and executives and never from no one got a reply or any help. Then they lied to my insurance company, I provided proof they lied, and was still told I would have to take them to court to get my original airfare back.

The flight is fine, but the food and drinks service were horrible. My wife and I selected the 2 options on the menu, we could not eat either one of them. ANA airlines needs to improve the food and drinks selections. EVA and Korean Airlines had great food selections for the passengers.

Utter Chaos..
1. Booked online.. took my $650 but never recieved ticket.
2. Phoned 3 days letter.. Yes, they saw payment but ticket not issues. Will refund by 10 days.
3. Months later.. no refund, they say there is a ticket and I cancelled it.
4. Back and forth with my credit card company, who they lied to consistently.
5. Multiple calls.. I have the phone logs date and time of the converstation so they cannot deny it.. and I am taping all further calls with them.
6. They admit refund is due, so why are they disputing it with my credit card company?
7. I may actually have to take them to court..
They "prove" they ticketed me, though I have NEVER receved even a single email or notification from me, either the ticket, or about the dispute, or anything..
Simple a bunch of crooks.

The food and service were poor, only the seats were confortable (Dreamliner). When serving the food, they give you two choices, but eventually you can pick up only from one choice, as the other one was terminated.

I found my bag's lock was damaged and they stole $280 worth my channel perfume and $2400 worth my fendi bag. Tried to contact airlines too but they are not helping as well. Such a shame, low life people working in airlines who just steal things. A thief I would say. Always heard good things about Japan but trust me after this I won't recommend anyone to go by this airline or to visit Japan even. Shame !!!!