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“Use this airline for travel beyond Colombia at your own peril”
Review of Avianca


Reviewed 10 December 2017

We signed up for a promotion that offered a very favorable business class fare. However, our trip was disrupted. Our first leg was Miami-Bogota-Montevideo. This was delayed one day due to a pilot strike, costing us one vacation day. They refused to book us on another airline and offered no compensation.

Our return was supposed to be Santiago-Bogota-Miami with a return to Miami at 16:
30. However, we were notified of a slight time change with a flight from Santiago-Lima-Miami. However, we received no confirmation the night before the flight. Our concierge called the airlines, and they had booked us on a different airline IN ECONOMY in the middle seats of the middle rows. We were finally booked business class on a later Santiago-Bogota-Miami flight that would get us to Miami at 0100 the next day. We had no choice but to accept. We changed our car reservation and booked a hotel in Miami. But when we got to Bogota, we found that the flight was delayed and that we had to take a flight at 0300 that got us to Miami and through customs around 0700. Fortunately, the hotel allowed us to cancel without penalty and the rental car company was equally accommodating.

Total trip delay-one day down to Montevideo and 17 hours back to Miami.

We used Avianca in 2006 and they were excellent. After this experience, never. Caveat emptor.

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Thank Michael F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 9 December 2017

I flew thru San Salvador to reach my destination (not a great airport - old and in poor shape - but effective in transferring people from one flight to another). Avianca was timely and an all around pleasant experience. Good food (for airlines) was served on both flights. The attendants were not as courteous and friendly as other Latin American airlines - but they did nothing wrong - thus 4 out of 5 stars.

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Thank dr917
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 December 2017

The flights to and from Guayaquil to Galapagos were comfortable and approximately 2 hours duration. Air crew were friendly and the pilot informative. Would use this airline again.

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2  Thank SharksSupporter1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 December 2017

Flight was on time. Easy online checkin. Comfortable seats. Friendly flight attendants. Clean cabin.

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Thank michaelwong2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 December 2017

we had many fights through Avianca and all were a great experience: round trip Lima-Cusco; then Lima to Guayaquil, Ecuador, then roundtrip Guayaquil to Baltra. Every flight worked like a charm: on time, no lost baggage, pleasant and professional attention, comfortable seats. We were two couples and all four were happy with our first Avianca experience

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank Pvblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC