When we were preparing to leave Boston, there were 60 MPH winds and the catering vendor could not get the food loaded on our flight so we were given vouchers and told to go to the food court to get food for the flight. In addition, due to the winds, they were unable to open the cargo doors to load the baggage. After about an hour delay, they decided to move the plane to a different gate where it might be more protected, and they were able to get the luggage on board. We boarded and were told we were taking off under full power and it might be a bumpy ride. We did and it was, but the pilot and crew were very good about communicating and we had an uneventful flight after that. However, due to the delays in Boston, we missed our connecting flight at Heathrow and the next one wasn't until the next day. BA gave us vouchers for shuttles, hotel, and meals and rescheduled our return trip out two days with no extra fees. We went to check in, then took advantage of the serendipity of being able to explore London a bit! We took the tube from our hotel (near the airport) and jumped on a Hop-on-hop-off bus (see my other review for details of that experience). We made our flight the next morning and were off to our original itinerary for our vacation. The communication and care which we were provided made this, our first trip on British Airways, an excellent experience!