We have flown Cape Air twice now from Boston to Rutland VT. I have to say the CAPE AIR in Rutland has always been professional and helpful. We had a flight canceled due to weather in Boston and we were called well in advance by the Rutland rep and she was very helpful in rebooking us and giving us our best options and helping us home. I wish I knew her name, to acknowledge her great customer service and help working to rebook us.

I will say this was, by far, the worst experience I have ever had flying...and I fly frequently. Two flights cancelled with no notification. The desk work(Flora) in Boston has to be the rudest and most apathetic person I have ever dealt with in Customer Service. However, the only light on this mess was the Station Supervisor, Diane. She showed much compassion and tried hard to connect my flight. I will never fly Cape Air again...Disgusting Service overall...but thank you to Diane for being concerned about purchasing customers' well-being...Shame on Flora for even thinking you deserve a job working with the public.

We had a scheduled flight to Chicago from St.Louis, it was cancelled. That is okay, they told us they would shuttle us to Decatur, IL to catch our layover flight. After waiting 30 minutes, they told us that the roads were "getting too bad, you all on on your own". Other passengers and ourselves question this, as there was no inclimate weather between the two locations for the next 3 days. (2 hour drive.) Pathetic excuse of an airline, if you ask us.

I traveled home for the holidays and brought a ski bag with all my ski equipment, ski gear and holiday gifts. My bag was never checked in with Cape Air in Boston and Cape Air did very little to try to find my bag. I originally flew Alaska and transferred to Cape Air in Boston. Instead of the two airlines working together to find my bag, they just pointed fingers at one another and did very little to find my bag. I was told by a Cape Air employee my bag was gone but it was still their responsibility to reimburse me for the items lost. So with that knowledge, I followed what it said on the Cape Air Claim Form and ordered all my gear that was lost. I uploaded all my receipts. And, now, three weeks later, Cape Air as finally responded and told me they could do nothing. I have asked to speak to their manager and no one has gotten back to me. I truly wish I could support this small airline, but their customer service is terrible and I am very disappointed with how they handled this situation. Do not fly Cape Air.

Full disclosure, I don’t like small planes. I love Vieques so much that I’m willing subject myself.
So, I prefer a serious pilot, not the prankster. However, a little effort so we think you like your job would offer peace of mind. Had same pilot twice on this 3 week visit. Same experience. Also used the competitor airline on one flight this trip, review posted. Gate crew was also a bit gruff at Vieques. Management just needs to spend a little more time training employees, even if they have been there for years. Their fleet is newer than the competitors, higher ticket price, just need to pretend their passengers are necessary for their livelihood. Other passengers also made similar comments.
Always felt safe, on time, and visually well-kept fleet.
Use your noise-cancelling headphones on all these commuter flights. Also, phones OFF, not just airplane mode.