We did not realize we had to do a passenger locater form for our return trip as all covid restrictions have been dropped in the UK. We had done one less than 6 months ago so knew how to complete one. My husband did his but mine would not load. I think it was because my phone contract changed over on that day. I was clearly distressed as it was the last flight out and I had care responsibilities with aged parents and grandchildren. We showed the staff it would not load. An explanation saying we are sorry there is nothing we can do would have helped a great deal. Instead we were ignored and the female easy jet rep even seemed to take great pleasure in our distress by smiling, waving and saying bye when we were not allowed to board. If this is how easy jet customer services work we wont be flying with them for the foreseeable future.

The airline system and handling of boarding were the worst. they made me wait for their check and the gates have closed without boarding because of their lack of knowledge and the customer is lying. when the flight boarded they said sorry and in short had to book a flight again because that is their regulation. I lost my money and time because of them. They did a stupid mistake and can not take responsibility for their actions.

I have been flying regularly between Geneva and London with EasyJet for 20 years but their new hand baggage policy is awful. I didn’t used to mind paying extra for EasyjetPlus/Speedy Boarding because you moved onto and off the plane a bit quicker and had space for your hand luggage. Now everyone has to buy this if they want to take onboard anything larger than a bag which fits under the seat. This means that even if you pay extra to sit at the front you may not be able to put your larger hand luggage anywhere near you. I was in row 3 and my luggage ended up above row 20. Oh, and it took me ages to board. The poor staff were overwhelmed with complaints.
Swiss or BA for me from now on.

Completely unacceptable doesn’t even come close. Arriving early on Sunday morning we were treated to two hours standing outside in a long slow moving line stretching the whole length of the terminal building, especially created for EasyJet customers. When we finally arrived inside we were faced with chaos as the ground staff were calling passengers out of the line for departing flights, and found the reason, insufficient check in desks and staff for the volume of passengers. Finally dropped our bags at the three hour mark, and had to push through security and run to the gate as we were told the flight was now closed. Absolutely disgusting way to be treated, does EasyJet no longer care about their customers.

We received a message from Easyjet several hours before our return flight from Geneva to Luton stating "There may be delays at the airport security control before your flight and we recommend that you arrive at the airport 3 hours before your flight time". Despite the late notification we were able to amend our transfer in order to arrive 3 hours before the 20:25 departure time. On arrival at Geneva Terminal One there was complete chaos, with people queueing throughout the entire terminal building, outside the terminal building and for around 300 metres beyond the terminal building and past the railway station. There was mass confusion and it took a considerable time to find a member of Easyjet staff who admonished us for even entering the terminal building and curtly told us to go to the back of the queue, outside and way off in the distance. The queue was nothing to do with "airport security control" which was more or less deserted when we got there after over 3 hours of queueing. Easyjet know how many flights they are operating, how many passengers have booked, how many bags those passengers have checked in, and which Covid checks need to be carried out, so it beggars belief how they can manage to under resource the check in so badly that it brings the entire terminal to a chaotic standstill. Easyjet and airport staff had to route the queue through multiple areas, create multiple crossing points to allow passengers from other airlines to access desks, entry / exit points, toilets and departures. This included routeing the queue in multiple directions in narrow corridors requiring other passengers to use, so social distancing was completely impossible. Of course all Easyjet fights were severely delayed, as it was impossible for any passenger to arrive 2 or even 3 hours ahead of their scheduled departure and have any chance of making the flight. After 4 hours in (and outside of) the airport we eventually made it to our flight which had itself been delayed by 1 hour 45 minutes. The flight crew advised they had sat for 90 minutes without knowing what was happening as nobody was answering the company phones or radio calls. There is no excuse for causing such misery for thousands of people and such chaos to an airport, please think very carefully about choosing Easyjet, particularly via Geneva.