I flew today from Barcelona (12.20) to Gatwick airport. The flight encountered some turbulence that was moderately severe and lasted for about 30 minutes.

Throughout the cabin manager Jose was truly fantastic at communicating and maintaining calm among the passengers some of whom were really nervous.

It’s a pity I have to post this here as I can’t find anywhere on the EasyJet app to post positive comments - only complaints !!!

Anyway great job to Jose and his cabin team.

Never book a cycling holiday with EasyJet. I booked a week in Tenerife and wanted to take my bike. The website states that there may be an additional charge for the bike transfer but they cannot confirm this until after you’ve booked.

So I took a leap of faith that it would be roughly the same cost as with other holiday firms and booked. I immediately called their contact centre and asked them to confirm the extra cost for the bike. I was told someone would phone back in 5 days. A week later I phoned them (as there had been no call). I was told it would be £90 (flight) + £249 (transfer)= £339.

Today more than two weeks later they phone to tell me that in fact there would be an additional supplement of 30€ in addition to the above.

So they are almost increasing the cost of my weeks holiday by 50% just to take my bike. Obviously now hiring one over there but I am disgusted by the hidden extra cost - which they won’t tell you up front, you have to book first before they will discuss - I feel like my Bike should be getting a separate room plus meals for that price !

If you want to take a bike don’t book a holiday with EasyJet!!

We did not realize we had to do a passenger locater form for our return trip as all covid restrictions have been dropped in the UK. We had done one less than 6 months ago so knew how to complete one. My husband did his but mine would not load. I think it was because my phone contract changed over on that day. I was clearly distressed as it was the last flight out and I had care responsibilities with aged parents and grandchildren. We showed the staff it would not load. An explanation saying we are sorry there is nothing we can do would have helped a great deal. Instead we were ignored and the female easy jet rep even seemed to take great pleasure in our distress by smiling, waving and saying bye when we were not allowed to board. If this is how easy jet customer services work we wont be flying with them for the foreseeable future.

The airline system and handling of boarding were the worst. they made me wait for their check and the gates have closed without boarding because of their lack of knowledge and the customer is lying. when the flight boarded they said sorry and in short had to book a flight again because that is their regulation. I lost my money and time because of them. They did a stupid mistake and can not take responsibility for their actions.

I have been flying regularly between Geneva and London with EasyJet for 20 years but their new hand baggage policy is awful. I didn’t used to mind paying extra for EasyjetPlus/Speedy Boarding because you moved onto and off the plane a bit quicker and had space for your hand luggage. Now everyone has to buy this if they want to take onboard anything larger than a bag which fits under the seat. This means that even if you pay extra to sit at the front you may not be able to put your larger hand luggage anywhere near you. I was in row 3 and my luggage ended up above row 20. Oh, and it took me ages to board. The poor staff were overwhelmed with complaints.
Swiss or BA for me from now on.