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“Bad experience , not even close to Lufthansa”
Review of Eurowings


Reviewed 28 April 2024

Business class is not even close to BC level , bad food , seats , layout , lounges etc
all bad , not even close to Lufthansa level !

Date of travel: October 2023
    • Seat comfort
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    • Check-in and boarding
Thank U1502CQalexanderg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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63 - 67 of 11,911 reviews

Reviewed 27 April 2024

We hopped on the plane after a very chaotic boarding.m, only to find our seats that we reserved, taken. The couple seated in our seats suddenly didn’t spoke English anymore when we asked them if they could move. We unfortunately blocked the aisle, but suddenly a flight attendant came, we explained to her the situation but she didn’t checked our boarding pass and just pointed empty seats and told us in a very aggressive way « sit here »
What a rude staff. The whole staff was rude, completely closed and looked overall not kind. The seats were not really comfortable. Nice landing though, we arrived earlier than scheduled. The dark spot is really their flight attendants and how they treat the passengers.

Date of travel: March 2024
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1  Thank RC A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 April 2024

Airport staff upon checking in were unbelievably ignorant, absolutely no help and rude ! Never again will we fly with them

Date of travel: April 2024
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    • Value for money
    • Check-in and boarding
Thank Candace P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 April 2024

This review is more about the vile and disgusting attitude of a 'Supervisor' who wouldn't give her name when I said I'd be making complaint about her. She was working Saturday 13 April, and looked like Melissa McCarthy without the make up. I hope her bosses find her from this description when they read the below .....

This was a business trip.
It was booked for us via TraveInc in USA.
We had connecting flights from Newcastle to Amsterdam, to Frankfurt then to Punta Cana.
The Amsterdam and Frankfurt flights were operated by KLM, the Frankfurt to PC flight by Eurowings.
We informed Travel inc that we land in Frankfurt at 11am, and we were booked on a flight at 12:10 from a different terminal.
They said they checked with the airline and it would be no problem at all, plenty time.
We landed slightly earlier (10:45) and sprinted to the other terminal arriving at check in at 11:20!
At this point the check in agent said to speak to supervisor and pointed them out.
I have never encountered such a vile disgusting 'human being' in my life, this so called supervisor did not want to listen to anything we had to say, she just kept shouting go away, you missed the flight, not my fault, go away (you can see her customer service skills got her promoted).
No we were not offered any alternative flight, just ended up in an argument with this so called supervisor who 'doesn't have a manager', so we ended up having to pay out of our own pockets for flights the next day, thankfully with an alternative airline.
We had to as we were stranded in Frankfurt. The business trip didn't cover accommodation so we had to pay for accommodation in Frankfurt and we lost out on accommodation in Punta Cana on the Saturday night.

The vile disgusting attitude woman could have easily boarded us as the flight was delayed until 12.30 so if they close boarding an hour before flight, as advised then I don't see why they couldn't have been flexible, considering how far we'd travelled on 2 KLM flights to this point

Date of travel: April 2024
    • Customer service
    • Check-in and boarding
Thank C8504OZsimonj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 April 2024

Worst customer service ever. Our flight got canceled and we were rebooked to the next. We made a claim for compensation which was accept. Two months later and countless emails and promises of the claim being handled issues always come up as to why it hasn’t happened after all. Worst customer service and super unprofessional. Worst in my 30+ years of flying. Cannot recommend at all! The picture is the 4th excuse from them and nothing has happened even after this!

Date of travel: February 2024
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    • Check-in and boarding
Thank Curious44238757511
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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