I love JetBlue in general, they never overbook, the flight attendants are humorous; when a reservation says confirmed, no need to call us (jetBlue), I believe it!
Well, our seats were all over the plane-- never happened before! On the way back to JFK, we paid for the exit row, afraid we would be all over the plane, again, if we had no seat assignments. At the desk for check-in, the bags weren't weighed and we were unable to take off!
The first announcement was that the first fifty bags would be off-loaded. Passengers were in an uproar, "I have fish in my bag!" two passengers yelled. "I have medication", said another. And other admits: sick parents, sick children, starving relatives, etc. People started going up front, where the door was still open, and commit seppuku. Then, it was announced that passengers could deplane, collect their luggage, and fly another day, except all planes were booked to capacity for the next three days. This was amid the snow storm in the Northeast. The next announcement was that we would have to land in Boston, instead of JFK and would have to come back to JFK to pick up those first fifty bags, they were not being delivered to us?? Four passengers were happy and in my hearing range, they hoped so, but thought they probably couldn't get off the plane and have to come back to JFK for luggage. ! Passengers had doctors' appointments, couldn't come back to JFK, etc. Panic! Anarchy!
After all this commotion, we were told only the heaviest of fifteen bags would be off-loaded and the weight would be re-calculated. I don't know why my favorite airline is always the poster child for "things that go wrong!" An hour later, we flew the clouds and landed at JFK about fifty-five minutes late. Not bad!!!
Now, all this could've been avoided if baggage had been weighed and savvy-slick flyers weren't allowed to check overweight carry-ons at the gate. Still my favorite airline!!