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“Excellent Service”
Review of LAN Airlines (now LATAM Airlines)


Reviewed 3 December 2017

Excellent service. Entretainment onboard also good. Good duty free variety. Food was good. Delicious crackers.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Review collected in partnership with Sky-tours
Thank ltesor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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7 - 11 of 3,276 reviews

Reviewed 18 November 2017

We flew a total of 6 flights on our trip to south America, all on LAN or LATAN. I like the service and planes were newish Seats were average but not too close together in coach. Food was basic, but free beer/vine on international flights. I like the schedule from/to LAX overnight flights to Peru or Chile, regional flights. This was our second big trip with LAN and I will continue to use them. PS: Use the On-line check-in 48 hrs before your flight if you want good seats

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2017

I booked this flight throush Sky tours and some how latam changed the flight time from 1 pm to 9am that morning. Latam says they notified sky tours, and sky tours says they did not get notified.
What that mean for me was sitting at the airoport for 9 + hours and losing a day with my family

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Review collected in partnership with Sky-tours
6  Thank angelinanoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2017

Great flight! Comfortable seats, great selection of films etc., best plane food I've ever had and the staff were very friendly! I recommend them!!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Review collected in partnership with Sky-tours
2  Thank RCropper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 June 2017

The three flights were pretty good and the food was great, but there was a problem with my bag and Iberia was unable to retrieve it from Latam to send it to the final destination. It's been 3 days and no one responds my demands, saying its the other airline or the airport's fault. The bag is in Madrid still and there seems to be no way of shipping it to its final destination.... Really frustrated with this service.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Review collected in partnership with Sky-tours
4  Thank santiagon11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC