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“poor seating and bed”
Review of Lufthansa


Reviewed 25 September 2017

A trip from Bangkok to Frankfurt in an Airbus A343 in business class. Excellent service, good food, but poor seat configuration (2/2/2) in any row and beds that would only be comfortable and roomy for a small person. Won’t be travelling with them again unless we can be assured the seating is better. And Frankfurt airport was horrible even at 6.00 am on a Sunday morning with long and slow queues through passport control and security and a long distance to the next terminal.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank RickandTatiana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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285 - 289 of 13,873 reviews

Reviewed 25 September 2017

Over all I would say it was quite good, maybe a little expensive for what it was. I found the seats quite restrictive and not that comfortable unlike other premium economy flights offered.

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    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Bruce357m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2017

It was a good flight, as usual. A little bit early in the morning but for the ones which wants still to do something during the day at the destination this type of early start of the day it's quite ok.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank 0703alun_a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2017

All great, service, comfort, etc, on both legs of the flight, STR-FRA and FRA-AGP. But please, do something about the horrible sandwich you serve. Hardly any filling and completely tasteless. It used to be a lot better.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Bettina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2017

You may a bit more with LH but to me it is worth it. Better gate spots, better slot times, better service - you still get a pillow and a blanket, and decent meals served with real cutlery. On board service is excellent and I like being on time. LH rarely lets me down.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank susanjk664
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC