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“Embarrassed and disappointed”
Review of Malaysia Airlines


Reviewed 10 January 2024

Disappointing and the customer service is bad. Late checkins are not uncommon. Did not consider a late check in. Closed the counter and walked off. Was embarrassed to beg the staff member to help. But nothing. Please who ever reads this. DONT CHOOSE THIS FLIGHT. Just because it's cheap. Please don't.

Date of travel: January 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
2  Thank Nomad07434444608
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (8,455)
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298 - 302 of 8,455 reviews

Reviewed 10 January 2024

Never fly with Malaysia Airlines. Not sure where to start. First, I bought a ticket, and it went $500 cheaper in 10 days. The second flight was delayed, and the only option was to cancel, but they would charge $400 per ticket. Planes are old and crappy. My luggage was delayed, and we got it after 4 days. You cannot fill contact form, it is my challenge. Customer service is hopeless. They take calls but cannot help you. We didn't do online check-in, so they gave us seats in different rows, and I had to pay to sit together. The fan was very noisy, and the food was rubbish.

Save money it is not worth going by Malaysia Airlines.

Date of travel: November 2023
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Trail42882465415
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 January 2024

Kula lumpur to Auckland 10 hr flight entertainments screen having error on all seats. 10 hrs without any movies or songs.Food was really bad. Terrible experience.

Date of travel: January 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
3  Thank Vacation54347940938
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 January 2024

When you book extra legroom seats take care as if you have to cancel they’ll refund the fare with penalty but not the cost of the seat - which they’ll clearly sell again.

Nothing indicates that when you pay but they’ll tell you as it’s an extra service it’s not refunded. It’s a seat. So maybe as you’ve still technically paid for it they’ll leave it empty for the flight.

I don’t think so - double selling seems wrong

Put me off flying with them again.

Date of travel: January 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank allancsn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 January 2024

Buying and paying for services not provided !
Old aircraft’s that business seat are sold as flat bed but malfunctioning and not even reclining - imagine a long haul flight overnight and having to be seated all the way thru !!! avoid !!!!

Date of travel: December 2023
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
1  Thank Navigator16475130564
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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