I have been a frequent flyer on Malaysian Airlines for the past 4 years for myself and my family. Yesterday on January 10, I had my non-English speaking parents who had to go through a terrible experience in the Perth Airport. According to my parents the staffs were rude as anyone could be. All the hand carry were already cleared at the checkin and through the normal customs checkpoint aswell.

Now just before an onboarding, My mom who is a vegetarian and don’t eat out anything had her packed vegetarian food, few fruits and nuts thrown away, a kilo of both her and my dad’s personal clothes worth couple of hundred dollars were tossed just because it was a kilo overweight in hand-carry which was already cleared in the checkin. Why cleared if it was going to be thrown anyway. My mom was starved terribly by the time she reached home.

What a terrible customer experience from the staffs. I have myself often found the staffs very rude and always looking to charge you extra for even a gram overweight, horrendous service but this time they lost me.

If I were on the top management position, I would be really concerned for the company as they are loosing loyal customers like me and thousands because of such arrogant and awful behaviours to the customers only to loose lifetime values. Definitely not sustainable for the company. They either need to scrap the staffs or train them to at least act like a human.

Never flying again in Malaysian. Me and my family need to fly often in a year. I could only imagine how much they are losing in a lifetime values from unsatisfied customers like me and thousands more.

Disappointing and the customer service is bad. Late checkins are not uncommon. Did not consider a late check in. Closed the counter and walked off. Was embarrassed to beg the staff member to help. But nothing. Please who ever reads this. DONT CHOOSE THIS FLIGHT. Just because it's cheap. Please don't.

Never fly with Malaysia Airlines. Not sure where to start. First, I bought a ticket, and it went $500 cheaper in 10 days. The second flight was delayed, and the only option was to cancel, but they would charge $400 per ticket. Planes are old and crappy. My luggage was delayed, and we got it after 4 days. You cannot fill contact form, it is my challenge. Customer service is hopeless. They take calls but cannot help you. We didn't do online check-in, so they gave us seats in different rows, and I had to pay to sit together. The fan was very noisy, and the food was rubbish.

Save money it is not worth going by Malaysia Airlines.

Kula lumpur to Auckland 10 hr flight entertainments screen having error on all seats. 10 hrs without any movies or songs.Food was really bad. Terrible experience.

When you book extra legroom seats take care as if you have to cancel they’ll refund the fare with penalty but not the cost of the seat - which they’ll clearly sell again.

Nothing indicates that when you pay but they’ll tell you as it’s an extra service it’s not refunded. It’s a seat. So maybe as you’ve still technically paid for it they’ll leave it empty for the flight.

I don’t think so - double selling seems wrong

Put me off flying with them again.