I took this flight Singapore-KL-Sydney and my singapore-KL flight was delayed. As such I had 90 minutes layover in KL and I was concerned if i will be able to make to the connecting flight in KL.

The counter staff at Singapore was fairly non committal saying we will board you, there is no instruction not to board, if you reach on time you will be boarded to the connecting flight, else we will make arrangement for stay in KL etc; I had no choice but to check in go to the gate.

The staff at the gate was still better. They kind of confirmed that the flight from KL is also delayed due to the rain and I will have time to get to the next flight and there will be someone at the gate to take you to the next flight.

I boarded and landed in KL and really had to to rush to the connecting flight. There was someone at the gate telling us which gate to go to but there was no Buggy or any other assistance to get to the gate for the connecting flight. KL airport is large and not an easy one navigate around finally with a lot of huffing and puffing I managed to reach the gate.

They really need to improve their ground service.

I had very good experience on board ( not sure if business class made the difference). Especially Precious on my flight from KL to Sydney ensured that all of us are comfortable and taken care of.

Its a bit difficult to say that I would fly Malasia again....yes, if there is no choice I would, else I would definitely avoid.

On 20th December 23 on the date of my flight, I checked the Malaysia Airline App for flight timing. The app notified me that the timing had changed from 10 PM to 5 PM. Immediately I contacted Malaysian Airlines customer service who confirmed the same.

I have had this discussion with Malaysian Airlines customer care at least 3 times and each time they informed me that the timing has been changed to 5 PM. One customer service provider went as far as re-booking my flight to 25/12/23 which was unexceptionable to me and I decided to rush to Sydney somehow to board the flight.

Initially, I planned to take the Murray Bus from Canberra at 4 PM to catch my flight at 10 PM (ticket booked well in advance and attached for reference) however frightened I had to book a UBER from Canberra to Sydney to catch my flight, which cost me $472.16. I also had to pay the UBER driver another $100 as he asked for more money to make such a long trip as I was in such a hurry that I obliged. And my initial bus ticket cost me $49 which was wasted due to all these issues. Costing me a total of $619 (all attached).

I have been a frequent flyer on Malaysian Airlines for the past 4 years for myself and my family. Yesterday on January 10, I had my non-English speaking parents who had to go through a terrible experience in the Perth Airport. According to my parents the staffs were rude as anyone could be. All the hand carry were already cleared at the checkin and through the normal customs checkpoint aswell.

Now just before an onboarding, My mom who is a vegetarian and don’t eat out anything had her packed vegetarian food, few fruits and nuts thrown away, a kilo of both her and my dad’s personal clothes worth couple of hundred dollars were tossed just because it was a kilo overweight in hand-carry which was already cleared in the checkin. Why cleared if it was going to be thrown anyway. My mom was starved terribly by the time she reached home.

What a terrible customer experience from the staffs. I have myself often found the staffs very rude and always looking to charge you extra for even a gram overweight, horrendous service but this time they lost me.

If I were on the top management position, I would be really concerned for the company as they are loosing loyal customers like me and thousands because of such arrogant and awful behaviours to the customers only to loose lifetime values. Definitely not sustainable for the company. They either need to scrap the staffs or train them to at least act like a human.

Never flying again in Malaysian. Me and my family need to fly often in a year. I could only imagine how much they are losing in a lifetime values from unsatisfied customers like me and thousands more.

Disappointing and the customer service is bad. Late checkins are not uncommon. Did not consider a late check in. Closed the counter and walked off. Was embarrassed to beg the staff member to help. But nothing. Please who ever reads this. DONT CHOOSE THIS FLIGHT. Just because it's cheap. Please don't.

Never fly with Malaysia Airlines. Not sure where to start. First, I bought a ticket, and it went $500 cheaper in 10 days. The second flight was delayed, and the only option was to cancel, but they would charge $400 per ticket. Planes are old and crappy. My luggage was delayed, and we got it after 4 days. You cannot fill contact form, it is my challenge. Customer service is hopeless. They take calls but cannot help you. We didn't do online check-in, so they gave us seats in different rows, and I had to pay to sit together. The fan was very noisy, and the food was rubbish.

Save money it is not worth going by Malaysia Airlines.