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“Brilliant steward”
Review of Ryanair


Reviewed 16 August 2019

Top whack cabin crew. The senior steward was exceptional. He was full of beans from the start to finish I couldn't stop laughing from the first word he spoke until the last word he said. Ryanair do not know what a gem they have in this gentleman. He deserves to go a lot further than Tenerife to Cardiff. A total gift of the gab. 👍👍👍👍👍👍

Date of travel: August 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank RaggyF173
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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11,501 - 11,505 of 91,326 reviews

Reviewed 16 August 2019

Usually you pay for 10kg allowance included in ticket right?? When i was checking in flying back home the lady checking the ticket showed me that it says only hand luggage allowed And i ended up paying €40 for my cabin luggage!! I am outraged as they didnt do this stupidness last year when i flew out. Had a nice holiday only to be met with this ripoff. I noticed another poor victim in our queue had to go thru the same thing

This company will be shut down in the future, i can see it
Ive used jet2 they are better.

Date of travel: August 2019
1  Thank VBailey1986
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 August 2019

Ok trip, but the way Ryanair do things is beyond me.

The staff on board were great, professional and polite, No beef with those guys.

On my flight out, I paid 12 euros to take my bag on board with me. It used to be free, but now they have reduced the size of your free bag.
On my return, I couldn't book a "priority and two bags" and had to put my bag in the hold at a cost of 50 euros, the cost of a 20 Kg bag, even though my bag was only 8 Kg. I did not have the cheaper option because all the overhead locker space had been allocated.
When the boarding was complete, I noticed that the overhead lockers were not full. there was loads of space available.....
I complained to Ryanair, and even attached photos of the free space. Also in the terms and conditions, It states that a 20 Kg bag for the hold can be purchased for between 20 and 40 euros.
The reply was that all the overhead locker space was all booked, but passengers had not taken the flight.
This was a complete LIE as all the seats on the plane were taken.
When I tried to reply to the email they had sent to me, it was blocked and returned to me.
Also in the terms and conditions, It states that a 20 Kg bag for the hold can be purchased for between 20 and 40 euros. They said that on certain flights the cost may be increased at certain times. This means that they can charge whatever they like, whenever they like.

I have no choice but to use these scum bags as they are the only airline that fly to Bournemouth from Murcia International.

If they need to claw every pound they can from passengers, then why not put the flights up a bit.....and have happy customers

AND ....on the flight out, lol, only about 10 passengers were in the Non Priority queue. The rest of us important PRIORITY SHEEP were in a queue a mile long

Date of travel: August 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank BobandLisa H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 August 2019

Checked in on the app, it flashed back to the home page, didnt give me another option to check in again. All night before the flight, so i assumed I had checked in.
Got to the airport and had the worst experience with one of their ground staff. Had a small arguement with them at the desk, but then backed down because i was late for the flight, ended up paying an extra £220. I have tried to contact ryanair on 5 different occasions now, they are good with the online chat but always refer to email. on the email it says to reply under this line. I have replied on multiple occasions and they never write back.
This company just doesn't seem to care...

Date of travel: July 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Ian M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 August 2019 via mobile

Some of the negative reviews really make me laugh, people complaining because they haven't followed baggage guidelines... Read the instructions! Complaining because they can't sit next to their mate.. Pay for your seats! All airlines charge for seats now. Old planes... Wrong, newest aircraft of the budget carriers. Small seat pitch...same if not bigger than other budget airlines, come on folks, it gets you from a to b safely and as long as you follow the guidelines you won't go far wrong, otherwise dig deep and pay extra for another airline.

Date of travel: August 2019
    • Seat comfort
    • Customer service
    • Legroom
    • Value for money
3  Thank TimStocktonontees
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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