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“Good for economy flying”
Review of United Airlines


Reviewed 2 April 2018

It was hard to go back to economy flying after a great experience with first class a couple months ago, so naturally a full flight seemed pretty cramped, The price was no great deal. The flight ran on time, though, and the attendants were friendly and helpful.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Abelard1079
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,538 - 2,542 of 25,948 reviews

Reviewed 2 April 2018

Have had to deal with United a number of times. Horrible customer service. Step-daughter used to fly to Denver to see her daughter. They let her father change the flight even though her mother paid for the ticket. Nightmare. Once had to change a flight due to military function. Presented military orders. They still charged me to change flight. Tried to work it out with customer service. Was told I'd be refunded but never heard from them again. Delta let my wife change a flight with no questions asked. Not sure how they stay in business. Unaccompanied minor fee is a joke. We fly with other carriers every chance we get.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank iv_by_doc_k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2018

Four airports late passengers delayed flights. But quick immigration and customs
Only arrived 1 hour late after 14 straight hours

Thank Todd R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2018

We didn't feel like anyone cared about our brand loyalty. Our original seating selection was changed from two seats on the port side forward to 2 seats in the center 4 seat configuration. The change placed us in the last row in business class. According to the flight attendant that meant that Global Services, 1K would make food selections first then from front to back. Needless to say by the time they reached us our options was none. I have over 1.75M miles with this airline as well as numerous years as a 1K and Platinum status. On a positive note the Purser took the time to explain "company policies" with regard to service. I also had a physical issue that he and his staff made every effort to accommodate.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Susan N Bill S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2018

Flying from Newark International Airport and Charleston airport is a nightmare! Out of the ten flights I have taken with the last 6 months , 8 out the 10 flights were delayed !

It does not matter what time of day you fly, although late morning to evenings flights are the worst . Half of the flights were delayed Due to mechanical problems, the plane having too much fuel because they had to bring another plane to the gate, the original was cancel for what reason and because of the replacement plane was full on fuel we sat on the tarmac at Newark for approximately an hour and a half to burn off excess fuel , engine trouble at Charleston, and changing the flight time from Newark without Notification causing us to be put on a much smaller plane 10 hours later. Sat on the tarmac again in Newark because of a tower hold and told numerous times by the pilot we were next only to see plane aftee plane take off in front of us! Finally the pilot stated that he too was frustrated and that he would give us any updates until we were clear to take off! two hours later we were on our way to Charleston Ect:

We always fly United , but if these things continue I am going to switch to another airline. Enough is enough. Flyer beware !

1  Thank Daniel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC