I am a Premier silver member with this airline and as my family live in US and United offers direct flights to San Fran I usually use this airline. The experience has never been great but the recent flight was a new low. As a silver member, you are entitled to a few advantages such as an express pass through Sydney airport or priority baggage handling. But you have to remember to ask for it and be prepared not to be provided with one!! The food is terrible, for instance this time after 2.5 hours delay and an inedible dinner, I asked for pancakes for breakfast and I found one random sausage covered in jam in my pancakes. I wonder who plans these meals?!!!!