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“The worst airline food ever”
Review of United Airlines


Reviewed 2 April 2018

I am a Premier silver member with this airline and as my family live in US and United offers direct flights to San Fran I usually use this airline. The experience has never been great but the recent flight was a new low. As a silver member, you are entitled to a few advantages such as an express pass through Sydney airport or priority baggage handling. But you have to remember to ask for it and be prepared not to be provided with one!! The food is terrible, for instance this time after 2.5 hours delay and an inedible dinner, I asked for pancakes for breakfast and I found one random sausage covered in jam in my pancakes. I wonder who plans these meals?!!!!

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1  Thank IcyApple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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8,580 - 8,584 of 32,670 reviews

Reviewed 2 April 2018

I should have known better, given all the news articles, but like an idiot I didn't listen. I booked a "bucket list" trip to China with a RT on United thru Expedia (who ripped us off to the tune of $800- we'll never use them again, either). What a nightmare. My husband became ill in China, and was in a wheelchair on all three flights back to the USA, and United's ground and air crews made the three hellacious flights (inc. a 15 hour layover in Chicago- they could have rerouted us, seeing my husband was ill and in a wheelchair, but they refused to) as miserable for us as they possibly could. Two of their stewardesses actually laughed at my husband- they thought it was funny to misdirect him as he slowly exited the plane (the promised wheelchair having never materialized) so the two of us got separated. One stewardess fancied herself some sort of medical expert, and lectured me, repeatedly, on how the poor air quality in China made my husband ill. When I cut off that conversation, she made fun of us to the man sitting next to us and other passengers, and when that didn't get a reaction from me she tried another tactic: threatening me that she was "calling the medics" when we landed. When that didn't work (I turned my back on her), she then asked me to tell her my first name (I refused) so she could "show me respect". I was afraid to even speak to her, as air crews now have the status of gods and goddesses: they can have you thrown off a flight or arrested for "disobeying" them, and so they have successfully terrorized everyone into silence. The seats were so tight that my feet went numb (I am 4'9" tall and not exactly a giant), and when a drink was spilled, my husband couldn't even raise himself, and so spent the flight sitting in a pool of Coca Cola. The United airport staff in Shanghai assured us our suitcases were checked through and would not be weighed again, and this was a LIE. We had to pick them up in Los Angeles AND again in Chicago, where an Extremely nasty United staff woman insisted on re-weighing them and made our lives a living hell. The ONLY people who helped us were several airport employees (two porters and a wheelchair service person), who were kind and helpful. We will NEVER fly United again if we can help it. They well and truly deserve to go bankrupt.

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Thank elissejo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2018

It was hard to go back to economy flying after a great experience with first class a couple months ago, so naturally a full flight seemed pretty cramped, The price was no great deal. The flight ran on time, though, and the attendants were friendly and helpful.

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Thank Abelard1079
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2018

Have had to deal with United a number of times. Horrible customer service. Step-daughter used to fly to Denver to see her daughter. They let her father change the flight even though her mother paid for the ticket. Nightmare. Once had to change a flight due to military function. Presented military orders. They still charged me to change flight. Tried to work it out with customer service. Was told I'd be refunded but never heard from them again. Delta let my wife change a flight with no questions asked. Not sure how they stay in business. Unaccompanied minor fee is a joke. We fly with other carriers every chance we get.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank iv_by_doc_k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2018

Four airports late passengers delayed flights. But quick immigration and customs
Only arrived 1 hour late after 14 straight hours

Thank Todd R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC