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“On time”
Review of United Airlines


Reviewed 25 May 2018 via mobile

Great flights in both directions. Enjoyed in flight entertainment & the food was decent. Learned a few trips ago NOT to request a special meal. They're not edible & there is a vegetarian selection among regular offerings.
On time & safe!

Thank Jan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,093 - 3,097 of 29,809 reviews

Reviewed 25 May 2018 via mobile

United has the worst service. Every employee that I delt with was rude and disrespectful. Beware that carry-ons are not the usual size and must fit in a tight metal box that is smaller than the 22”x14”x9” usual carry-on size. Don’t ever fly United if you want a stress free vacation.

2  Thank Zschiff351
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 May 2018 via mobile

Recently we took United flight UA 3501 from Detroit to Newark which was late by 2 hours. No reasons explained, no time given for take off, no further connection details or surity. We took our chances and didn’t alter anything. We had 10 minutes to catch Mumbai plane from Newark (UA 48). We ran like crazy to catch the plane by 1 minute.
Flight to Mumbai is 15.5 hours non stop. UA 48 plane Seats are just like Domestic 3-4 hour flights. How can anyone rest in those seats with no comfortable legroom, small chairs?
Food was so bad like never seen before. Flight attendant bossy (fortunately I wasn’t dragged in the aisle). United is reaping money from passengers flying to Mumbai! Only one aim from United “fill up every chair and make money and provide no comfort or services!
I will never take United flight to India! Beware!

2  Thank Harish P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 May 2018 via mobile

We recently took this flight home after connecting from a partner flight out of Vienna. It was a great flight, comfortable, service was great, food was good, staff was very friendly and helpful. I will definitely continue to fly United

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank Paul D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 May 2018

United formerly Continental out of Houston struggles to get post merger quality on par with others such as Delta. The crews have been exceptional over the last few years and this crew definitely lived up to that exceptional level. Courteous and attentive all the way. United falls down in the food category in first class, not sure the problem here other than management not listening too crews or customers. Why not offer the fare in back complimentary in the front instead of offering the poor quality wannabe salad without dressing. All in all United is making a comeback albeit slow, why not promote some ole Continental folks to management slots, Continental really took care of passengers.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Philip D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC