We booked a round trip to Burlington, Vt several months in advance on United. At 1:29 am we received as text saying our flight would be close to 4 hours delayed. This would make us miss our connecting flight. Oh no, here it starts! I called United and I'm glad they were able to rebook us at no extra charge on an American Airlines flight that would put us into Burlington only 1 hour later than originally planned. This was great! Now coming back home, was another adventure! Once again the delayed text!!!!
At Burlington airport, we had to rebook on another United Express flight that was to leave earlier as once again we would miss our connecting flight. Well, this "earlier" flight ended up almost 4 hours delayed! Not only that, but the board stated our flight had already left. Not once, but twice! We were still at the airport. This caused chaos as people thought they had missed the flight! The flight would be in gate 3, then gate 8, then gate 3 again. Seriously? United did bring out snacks to eat and water, that was nice! Finally we boarded! The first flight United Express gave us complimentary beverages (including alcohol) and snacks!The crew and flight was good. The seats were comfortable in the Express. The airplane did have a broken reading light right above our head! Once we arrived in Newark (connecting flight) we were ushered into a bus to get to the terminal. It was crowded. People sat on others. A person in a wheelchair was wheeled into the crowded bus at the end. The driver kept telling everyone to move back so she could get in. There was no more room for anyone to move! It was so unsafe and crazy! We boarded our 2nd flight with no craziness. United's app is great. Checking in through the app is smooth. Their onboard internet was amazing. If you have their app, the entertainment selection (movies) are excellent! The flight service was great once on board. They really need to check into the craziness happening at the gates! We are willing to give United another chance based on the employee friendliness and service they attempt to give!