My flight was oversold so I went to the counter to learn more about volunteering to give up my seat. The United employee was incredibly friendly and helpful throughout the process. She explained to me the options, gave me some time to decide and then kept me updated on the process. In the end, she gave me an extra food voucher and upgraded my seat on my new flight. They only thing she couldn't provide was a pass to the United Club. Overall, it was a well-managed experience.