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“Cramped and Uncomfortable”
Review of United Airlines


Reviewed 10 April 2019 via mobile

The last time I flew was 6 years ago. Since then leg room has become smaller. I’m not a big person at all but it was highly uncomfortable on a 3.5 hour flight. The passenger behind my seat dug his knees into my back seat. I had to ask him to stop. I was in the middle seat which provides no escape. Also, the flight attendants served both my seat mates but didn’t ask me for a beverage until they were attending the next aisle. Things have changed for the worse. My husband and I couldn’t even sit together without paying more.

Date of travel: March 2019
1  Thank MidwestTraveler7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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10,473 - 10,477 of 51,059 reviews

Reviewed 10 April 2019

Standard airline service for a long flight. Crew on average seemed a little grumpy (though I think they were trying). We need to remember this is a job and sometimes you aren't in an up mood. A 14 hour flight is probably not an easy job to maintain an up beat attitude for. My biggest complaint is that when I boarded the plane the bathroom in the middle of economy had the trash bin still full. It seems no one cleaned or emptied this bin for the entire flight. By halfway point it was overflowing and by 3/4 flight the paper towels and various items where piled in the corners of the small stall and sink area. Other bathrooms were cleaner and people just started avoiding this one.

Date of travel: March 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank chaknee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 April 2019

This was your run of the mill nonstop flight. There was a one hour delay, but that's not too bad. They give you only pretzels and drinks despite the fact that it's international. The seats were not bad in terms of cushioning, but I'm short and I don't need a lot of leg room. The movie selection was good. I watched 3 Oscar contenders that I had missed.

Date of travel: March 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank recitalsinger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 April 2019

Great job United, flights were smooth and service was great.. Down side! better have your own entertainment, loading process is so slow.. Took 45 min from pushing back to take off in Huston. Not United's fault, just one long back up of planes tring to get into the air.

Date of travel: March 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
Thank Charles R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 April 2019

The flight was on time. We loaded and got on. I was in economy plus so that does make a little bit of difference. The flight was comfortable and very smooth.

Date of travel: March 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Steve D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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