The worst airline I have booked it. Randomly cancelled a flight out of IAD 6/16/22 6pm that was being cleaned after 3 hours of delay without any geninune cause.Been waiting for lost bags for two days now.
Hope FAA has some better customer "Bill of Rights"that protects traveler's from such inconveniences, Just because they can..the penalty for a cancelled flight must be multiple times the cost of ticket, so that airline don't jump the gun in trying to cancel a flight if it is not booked completely. Totally understand that it is not economical to fly half empty, just decrease the frequency of flights not disrupt customer lives by taking away their choices..
Sincerely pray the United airlines goes belly up with this level of incompetence and the government and public funding doesn't step in to protect them..Then we may get some new players in the market with better attention to patient satisfaction..