Flew with this budget airline out to Florence.
Seat space is tiny even for economy. If you are anything but small you will not have a lot of room. Also notice the plane was not even cleaned before we got on, dirty tissues on the floor and crumbs on the seat opposite me.
We were towards the very back of the airplane and on the way out the meal service did not even get tree quarters way down the plane before they ran out of time (2hr plus flight) and thus we never got any refreshments. The toilets ate back of the plane were broken from the start and were out of action, which meant you could only use the ones in the front. However as the flight attendants took the whole flight to come down the plane it meant we could not get passed them and use them.
On the return flight to London from Florence, we were towards the head of the queue to check in and 45 mins passed check in time no one had turned up to check the passengers in. Finally one guy turns up and tells us we were not flying from Florence because of bad weather, instead they were bussing us to Bologna (1hr 10 mins away) and flying out later (3.5 hrs later). This then turned into chaos where the lines went out of the window to try and check the bags, even though they then gave them back to us and told us to take them with us to the other airport.
We then had to wait for nearly two hours before the busses were ready and no one knew what was going on, and whether to get food or stay in the lobby and listen to the tannoy. Finally bussed tired to Bologna, and again another chaos situation where everyone was trying to go through departures before turned away and told to go and queue up for the second time to check our bags in (although we had already done this in Florence) - this should have been a simple bag drop.
I can understand that weather can cause chaos to the airlines and can understand bumping us to a bigger airport - however the total lack of communication to their customers. We ended up nearly 4hrs later rushing through our second airport with no chance of of getting any food.
Poor, poor poor customer service - would not use this Airline again in hurry.