Flight WS9, Paris to Calgary, Jun 3, 2022
Rarely in my 61 years have I felt so insignificant as when in line at the westjet counter in Charles de Gaulle in Paris. When we arrived three desks were manned, there was a short priority line and a growing (longer) non-priority line. The ladies behind the desks would help 5 priority customers for each less-important-customer. Withing 25 minutes 2 more desks opened up and now the 3 previously mentioned desks would focus entirely on the important (we pay more) people and the still growing cheap-people line got the 2 other desks. Whenever the priority line was empty they would off course help other people, but still it was different. The lady that helped us would step out from behind her desk, cross the 10 feet to the priority line and personally invite customers over to her desk. I just got a wink form her; she didn’t look at us, nor talk to us, quite a difference from how she treated the ‘important’ customers
As this is getting to be a lengthy review, I will skip the lack of training we witnessed on the ground and in the air. Rudeness is not a quality!
If the aim of the game is to make us jealous so that we would be tempted to pay more next time to get the I’m-so-important treatment, you succeeded. I will pay more next time, but I will spend the money on economy tickets on Lufthansa of KLM flights. I fly to Europe once of twice a year and I remember being treated with some respect on those airlines.